Tanya Paul

• Referred clients to appropriate team members, community agencies and organizations to meet program needs.
• Worked with senior leaders to coordinate team development activities and trainings.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Participated in team-building activities to enhance working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed team of 7 employees, overseeing hiring, training, and professional growth of employees.
• Participated in professional growth programs to support program improvement efforts.
• Added documents to file records and created new records to support filing needs.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Corrected data entry errors to prevent duplication or data degradation.
• Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
• Collaborated with team members to achieve target results.
• Identified issues, analyzed information and provided solutions to problems.

• Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
• Identified and recruited landlords to provide suitable and affordable units to meet clients' needs.
• Coordinated with local agencies to provide housing and prevent homelessness.
• Created and maintained database of client information, housing and community resources, landlords and management companies.
• Conducted home and apartment inspections to identify safety issues and needed repairs.
• Completed intake assessment forms and filed clients' charts.
• Entered referrals into appropriate system based on type of referral obtained.
• Collected, verified, recorded and processed client demographics, insurance payments and referral information within HMIS (Homeless Management Information System) and program database.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Identified service gaps and located needed housing and work placement resources for individuals.
• Worked with clients to improve life choices and maximize benefits of programs.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
• Supported office staff and operational requirements with administrative tasks.
• Completed and filed financial documentation for accounting purposes.
• Increased referral rates by providing excellent service and building meaningful relationships with clients and community partners.
• Maintained caseload of 20+ active clients while maintaining progress of idle clients.

• Identified/Performed ongoing assessments to evaluate care needs including mental health, medical/dental, and nutritional for 30 individual clients working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
• Updated patient records using CareWare with data such as medications to keep records current and support accurate treatments
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping clients regain or improve coping abilities to prevent further disability

• In patron usage facility, circulated among patrons to assure service was satisfactory; received and resolved customer complaints; provided information and general instructions on use of equipment, facilities, and machinery
• Assisted patrons in use of facility by checking out equipment, providing safety instruction, demonstrating new equipment, teaching classes, etc
• Planned, conducted, publicized, and arranged support for special events, social activities, tournaments, and related functions

• Experience utilizing various personnel/supply databases including virtual Military Personnel Flight, MyPers (Air Force Personnel Center), Advanced Distributed Learning Service, and International Material Data System
• Coordinated, administered, recorded personnel training objectives. Led shift training program and instructed 5 technicians/taught 255 core tasks which increased shop upgrade qualifications 18% in 6 months
• Provided semi-annual/annual reviews communicating job requirements, descriptions, policies to subordinates
• Fostered personal/professional growth; ensured/enforced conducive work environment
• Responsible for mental, spiritual, physical, financial, and emotional preparedness
• Ensured compliance with safety/technical standards

• Evaluated and documented work center training program
• Prepared personnel and equipment evaluation reports. Maintained 100% accuracy rate when preparing quarterly reports for management based on data from various sources
• Performed equipment acceptance inspections

• Installed, maintained and repaired air traffic control, weather, ground aircraft control and warning radar systems and related subsystems
• Operated electronic test equipment
• Initiated, prepared, and routed supply requisition paperwork and updated leadership on status of ordered parts
• Troubleshot, isolated, overhauled, and repaired malfunctions using general and specialized test equipment and tools
• Ensured accountability and serviceability of tools

Test, Measurement, and Diagnostic Equipment Account Manager

• Reported discrepancies on test equipment and calibration schedules
• Monitored work center certifications
• Submitted unscheduled calibration requests as necessary