Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Peralez

Manor

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Office Manager

Brothers Food Service
03.2025 - Current
  • Oversaw office inventory activities by ordering, requisitions, stocking and shipment receiving.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Efficiently posted payments and adjustments in accounting system.
  • Filed invoices with processed checks to maintain orderly accounting filing system.

Customer Service Representative

Brothers Food Service
08.2014 - Current
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated delays and provide real-time updates to customers.
  • Answered phone calls and responded to customer emails.
  • Palletized routes, assigned pullers, entered truck and drivers information, shipped routes. Made sure that drivers had necessary paperwork, keys, and any additional items needed by driver.

Food Safety Manager

Brothers Food Service
11.2023 - 05.2025
  • Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
  • Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
  • Packaged and sent micro testing samples to clients and outside laboratories for testing and evaluation.
  • Performed regular inspections of production lines to guarantee sanitary environment.
  • Paid attention to detail while completing assignments.
  • Maintained and managed documents.


Buyer

Brothers Food Service
07.2023 - 01.2025
  • Maintained key item stock levels
  • Developed and improved account relationships.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Booked and monitored tracking of trucks delivering product.
  • Allocated products to cover shortages to ensure customers would receive some type of product.

Education

Weslaco Hogh School
Weslaco, TX

Skills

  • Vendor relationship management
  • Accurate transaction tracking
  • Invoice management
  • Employee onboarding
  • Effective organizational skills
  • Team management
  • Compliance management
  • Nine years of proficiency in Produce Pro
  • Over 20 years of customer service
  • Scheduling
  • Procedure enhancement
  • Conflict management
  • Employee training
  • Accurate data entry

Timeline

Office Manager

Brothers Food Service
03.2025 - Current

Food Safety Manager

Brothers Food Service
11.2023 - 05.2025

Buyer

Brothers Food Service
07.2023 - 01.2025

Customer Service Representative

Brothers Food Service
08.2014 - Current

Weslaco Hogh School

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