Tanya Phalen
Houston,TX
Summary
Results-driven professional with over a decade of experience in leadership, team supervision, and operational management. Strong background in guiding frontline staff, improving performance through coaching and accountability, and meeting organizational goals. Experienced in tracking key performance indicators (KPIs), enhancing customer experience, and maintaining compliance with company policies and procedures. Recognized for developing positive team cultures, driving efficiency, and delivering consistent results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Academic Tutor
Independent Contractor
03.2025 - Current
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Supported students in goal setting and academic planning to promote long-term success
- Developed strong rapport with students, fostering a positive and supportive learning environment.
- Enhanced students'' critical thinking skills through the implementation of problem-solving activities and real-world examples.
Emergency Room Registrar TEMP
HCA Houston Healthcare Clear Lake Hospital
01.2025 - 03.2025
- Performed high-volume patient intake and registration in a busy emergency department while ensuring HIPAA compliance and professionalism.
- Verified patient demographics, insurance coverage (IPlans), and financial data to support accurate billing and records.
- Entered critical information into electronic medical records (EMR) systems to ensure accuracy and continuity of care.
- Consistently exceeded benchmarks in registration accuracy, insurance verification, and quality audits.
Store Manager
EZPAWN
06.2022 - 03.2025
- Directed daily store operations by assigning tasks, monitoring performance, and ensuring compliance with company policies, operational procedures, and safety standards.
- Recruited, interviewed, trained, and retained high-performing team members, fostering a positive and productive work environment.
- Monitored sales performance and financial metrics; analyzed variances and implemented corrective actions to meet revenue and operational goals.
- Maintained a safe, secure, and welcoming customer experience by upholding visual merchandising standards, cleanliness protocols, and loss prevention practices.
- Sell/buy and pawn firearms. Conduct background checks via NICS w/ 4473 application
Client Services Contractor
Sudshare & Veho
01.2022 - 01.2022
- Provided reliable, customer-focused delivery and laundry support services.
- Maintained strong communication and time management while serving community needs.
Academic Tutor
One on One Learning
11.2017 - 07.2019
- Provide remedial instruction and test preparation in various subjects, including Reading, Mathematics, Writing, Language Arts, Science, and Social Studies.
- Create strategic programs to aid K-12 student, while establishing rapport and feedback from the clients.
- Use positive reinforcement techniques in encouraging and edifying students.
- Built strong rapport with students and families to drive engagement and performance.
Senior Admissions Advisor
ITT Technical Institute
07.2013 - 07.2016
- Guided prospective students through the admissions process, providing advising on academic programs, enrollment requirements, and financial aid options.
- Achieved and exceeded enrollment targets through strategic outreach, lead follow-up, and relationship building with students and families.
- Ensured compliance with institutional policies and accreditation standards while maintaining accurate records in CRM systems.
- Evaluated student success rates post-enrollment to inform future admission initiatives aimed at long-term retention.
Education
Master of - Psychology
California Coast University
Santa Ana, CA11-2020
Bachelor of Science -
California Coast University
Santa Ana, CA01-2017
Associate of Science -
Owens Community College
Perrysburg, OH05.2013
Skills
- Leadership & Coaching
- Retail POS & Inventory Systems
- Community Engagement & Outreach
- Staff Scheduling & Payroll Compliance
- Retail POS & Inventory Systems
- Conflict Resolution & Mediation
AREAS OF EXPERTISE
- Retail Management & Sales Leadership
- Talent Acquisition & Team Development
- Coaching & Performance Management
- Customer Experience & Loyalty
- Operational Excellence & Compliance
- KPI Management: UPT, Conversion, SPH
- Conflict Resolution & Communication
- Loss Prevention & Store Maintenance Operational
Timeline
Academic Tutor
Independent Contractor
03.2025 - Current
Emergency Room Registrar TEMP
HCA Houston Healthcare Clear Lake Hospital
01.2025 - 03.2025
Store Manager
EZPAWN
06.2022 - 03.2025
Client Services Contractor
Sudshare & Veho
01.2022 - 01.2022
Academic Tutor
One on One Learning
11.2017 - 07.2019
Senior Admissions Advisor
ITT Technical Institute
07.2013 - 07.2016
Master of - Psychology
California Coast University
Bachelor of Science -
California Coast University
Associate of Science -
Owens Community College
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