Tanya Pietz

• Assisted with the setup of rooms for meetings and events.
• Followed safety procedures while operating machinery like floor buffers and wet and dry vacuums.
• Inspected buildings for safety hazards or needed repairs and reported findings to management.
• Removed trash from building areas on a regular basis.
• Replenished restroom supplies such as paper towels, toilet tissue, and soap.
• Used chemical cleaners according to manufacturer's instructions for safe use.
• Maintained and cleaned assigned areas, including vacuuming carpets, mopping floors, dusting furniture, and washing windows.

Translated feedback across various channels within the company into actionable insights for leadership.
Built strategies for the member experience team with the aim of improving member satisfaction and streamlining operations.
Completed assigned daily tasks, and maintained exceptional performance metrics.
A champion at all current and new pharmacy tasks within my scope.
Responsible for maintaining a high level of customer service for pharmacy-related escalations.
Provided valuable insights and data-driven feedback on the root causes of pharmacy escalations and member satisfaction.
Identified gaps in training processes and ways of improving by sharing SLAs and continuous changes to workflows.
Build stable working relationships internally to further problem-solve and achieve aligned goals.
Implemented cost-saving strategies for a pharmacy benefits.

Conducted prior authorization reviews, and communicated with insurance providers to expedite approvals.

Evaluated requests for new drugs or changes to existing formularies based on clinical efficacy, safety, cost-effectiveness, and patient access needs.

Advised clients on strategies for controlling their prescription drug costs while maintaining a high level of service delivery.

Assisted in the development of policies and procedures relating to pharmacy benefits management operations.

Assisted customers at various stages of their car-buying journey by creating an amazing customer experience.
Help explain the online car purchasing process, and make it unique for each customer.

Celebrated with customers when the purchase is complete.
Emphasized with customers when things go wrong.
Standardized procedures to resolve client issues.
Conducted research to fulfill complex client requests and transactions. Resolved complex challenges when they arise, such as state-to-state registration compliance issues and mechanic/cosmetic claims.

I communicated with banks when necessary to verify the loan process. Collected all documentation where necessary for a smooth online-to-door process.

Responsible for resolving customer inquiries and complaints via phone and email.

Managed a high volume of customer interactions in a fast-paced environment.

Collaborated with cross-functional teams to ensure smooth customer experiences.

Implemented feedback from customers to improve products and services.

Identified and escalated urgent customer issues to appropriate channels for resolution.