Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Piffer

Holland

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

23
23
years of professional experience

Work History

Customer Service Supervisor

Howard Miller Clock Company
12.2016 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
  • Collaborated with IT department to implement new systems, enhancing data management and customer interaction tracking.
  • Managed top Ecommerce accounts

Financial Center Manager

Fifth Third Bank
11.2007 - 11.2016
  • Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
  • Promoted digital banking adoption among customers by providing assistance in using online platforms seamlessly.
  • Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
  • Built and lead high-performance team focused on achieving sales and service goals.
  • Overcame challenging market conditions by adapting strategies, strengthening client relationships, and maintaining service excellence standards.
  • Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Logistics Manager

Old Navy
08.2002 - 11.2007
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
  • Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.

Education

Plainwell High School
Plainwell, MI

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Continuous improvement
  • Microsoft office
  • Research
  • EDI / API
  • Ecommerce Portals

Timeline

Customer Service Supervisor

Howard Miller Clock Company
12.2016 - Current

Financial Center Manager

Fifth Third Bank
11.2007 - 11.2016

Logistics Manager

Old Navy
08.2002 - 11.2007

Plainwell High School

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