Tanya Pinette
Palm Harbor,FL
Summary
Proven leader and dedicated professional with a history of exceeding expectations, particularly noted during tenure at Gennaros Italian Restaurant. Expert in team collaboration and hospitality service, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in special event coordination and upselling techniques, demonstrating a unique blend of strategic thinking and interpersonal skills to drive business success.
Overview
18
18
years of professional experience
Work History
Waitress
Joey's New York Pizza
03.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Real Estate Agent
LPT Realty
02.2015 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Restaurant Manager
Gennaros Italian Restaurant
01.2011 - 03.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Boatswain's Mate
United States Coast Guard Reserve
01.2010 - 01.2015
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
Boatswain's Mate
United States Coast Guard
01.2006 - 01.2010
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
- Directed ship navigation and route preparation.
- Managed Station Personal and all day to day objectives while commanding officer under way.
- Coordinated with various other agencies to complete search and rescue and law enforcement cases in a safe and organized manner.
Education
Bachelor of Science - Business Organizational Leadership
St. Petersburg College
Clearwater, FL01.2026
Associate of Applied Science - Education
Saint Petersburg College
St. Petersburg, FL12.2014
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Hospitality service expertise
Upselling techniques
Special Event Coordination
Timeline
Waitress
Joey's New York Pizza
03.2022 - Current
Real Estate Agent
LPT Realty
02.2015 - Current
Restaurant Manager
Gennaros Italian Restaurant
01.2011 - 03.2022
Boatswain's Mate
United States Coast Guard Reserve
01.2010 - 01.2015
Boatswain's Mate
United States Coast Guard
01.2006 - 01.2010
Bachelor of Science - Business Organizational Leadership
St. Petersburg College
Associate of Applied Science - Education
Saint Petersburg College
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