Tanya Porter
Louisville,KY
Overview
17
17
years of professional experience
Work History
Office Manager
Aptiva Health
Louisville, KY
07.2020 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
Administrative Assistant
Robert Half Staffing Agency
Louisville, KY
09.2019 - 07.2020
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Receptionist
The Audubon Group
Louisville, KY
07.2007 - 08.2019
- Greeting customers
- Answering multi-line phone system
- Appointment scheduling
- Boarding reservations
- Surgery scheduling
- Medication Refills
- Record-keeping, filing
- Maintained EMR record system
Timeline
Office Manager
Aptiva Health
07.2020 - Current
Administrative Assistant
Robert Half Staffing Agency
09.2019 - 07.2020
Receptionist
The Audubon Group
07.2007 - 08.2019
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