Tanya Posillico-Alfaro

• Applies technical knowledge and experience to develop, change or implement programs, policies to improve the organizations working environment.
• Maintains office workflow and resolves client and benefits advisor scheduling problems related to VA Benefits and Services
• Provides professional customer service by identifying and addressing personal issues
• Motivated and develops transitioning service member resulting in an increase in customer satisfaction as measured through productivity and feedback from customers using comment cards.
• Conducted over 400 hrs of briefings on VA Benefits and Services to transition service members.

• Trained and managed new recruits in tactical and combat warfare.
• Responsible for ensuring that standards are met to provide the U.S Army with disciplines, physically and morally fit Soldiers, Competent in warrior core tasks, who can fight and win regardless of military job. Coordinates and integrates logistics, maintenance, and safety in all platoon operations.
• Conducts initial entry training for newly enlisted personnel; instructs and assists in the training of basic combat tasks to recruits; develops recruits in discipline, physical fitness, military bearing, personal hygiene, first aid, pride in military and country; trains recruits in drill and ceremonies, basic rifle marksmanship and maintenance of assigned equipment; provides instruction on military history, customs, courtesies and military regulations; exemplifies the Warrior Ethos, the Army Values, and demonstrates an example for all soldiers to follow.

• Used active listening and effective communication to alleviate issues between personnel members.

• Oversaw daily command for squad of 10 soldiers, demonstrating strong moral character, intellect and respect.

• Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.

• Conducted ground reconnaissance and reported to leadership for strategic planning.

• Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.

• Organized and filed important company documents, spreadsheets and reports.

• Answered work phones and routed correspondence to correct parties.

• Supervised day-to-day facility operations in accordance with set policies and guidelines.

• Worked closely with other departments on special projects.

• Identified internal problems and recommended solutions to upper management.

• Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.

• Prepared conference rooms for meetings and took minutes.

• Organized and coordinated with other companies to reserve land for training.

• Processed, verified, and maintained personnel-related documentation.
• Processed paperwork related to grievances, performance evaluations, classifications, and employee leaves of absence.
• Gathered personnel records from other departments or employees.
• Searched employee files to obtain information for authorized persons and organizations. Compiled and prepared reports and documents pertaining to personnel activities.

• Planned and delivered safety training for team members.

• Managed and audited supply inventories. • Maintained maintenance schedules and completed timely repairs.

• Gathered intelligence on potential nuclear, biological, and chemical problems.

• Prepared and filed weekly, monthly, and quarterly reports.

• Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.

• Completed regular inspections of equipment to identify malfunctions and leaks impacting performance or safety.