Tanya Pratt
Keller,TX
Summary
Experienced with strategic planning, operational management, and team leadership. Utilizes comprehensive business acumen to drive organizational success and foster growth. Heavy contracts negotiation experience across multiple jurisdictional lines. Regional and global management experience. Management of Vendors, Leases, Purchase Agreements, Buyouts, M&A, and Construction loans. Track record of implementing effective strategies that enhance productivity and profitability. Versatile Senior Manager specializing in banking & commercial real estate . Skilled at planning, implementing and overseeing key improvements to drive business and portfolio growth and efficiencies. History of cultivating long term relationships, supporting growth opportunities. Highly skilled in asset and facility end to end processes, construction, operations and forecasting for risk mitigation.
Overview
11
11
years of professional experience
5
5
Certification
Work History
CAO SVP - Risk & Controls, CRE
Citi Group
01.2021 - Current
- Manage Risk Management (CPSO CAO) Includes audits & reviews, issue management & MCA assistance for multiple pillars and LOBs. Lead weekly and monthly meetings, providing support relating to process, procedures, underwriting and approvals. Review controls to improve governance practices in adherence to Policies, Standards and Procedures. Collaborated with Pillar heads and Leads to gain an enterprise-wide perspective and deeper understanding of the material risks across the firm. Work closely with governance teams from various businesses and functions to successful completion of audits to mitigate negative impacts (IA, BICR, IBQA, QA, QC). Established organized implementation for responding to external Audits (EY, KPMG, FRB, OCC, PWC, Freddie and Freddie) to expedite responses and documentation request with efficiency and accuracy in a controlled manner to alleviate over submissions. Held meeting with auditors to obtain issue closure responses and gaining support and consensus. Support the day-to-day management of the timely drafts of documents including closure memos and artifacts for Issues and CAPS. Worked closely with stakeholders within the underwriting processes. Multiple platforms and management tools utilized. Managed 3 separate groups of employees from 2021-2024 through the transformations. Establish KPI, organization and management of productivity and process. Continue to develop strong work relationships cross organization. Perform ad-hoc responsibilities as assigned. Continue to build strong internal and external relationships. Team member mentoring.
Loan Ops Sr Lead, Mortgage Portfolio
CoreLogic
01.2019 - 01.2021
- Plan, organize, and direct workflow. Train and lead staff in all departmental operations, process & procedures. Drive quality control. Lead conflict resolution panel. Portfolio Management of regional Residential loans (DR Horton, Newmark, Lennar and other investor grade portfolios) Managed real estate loans servicing through a variety of technological platforms (Sageant/MSP/Eagle). Collaborated and consulted with both internal and external teams to facilitate a seamless client experience including account migration and expansion of services. Foster a high-energy, client-centric operation based on accountability and engagement. Develop and measure key performance indicators (1LOD/2LOD) reporting at both team and individual levels to gauge and enhance operational effectiveness. Manage the client relationship including adhering to Service Level Agreements and maintain above average work quality within the metrics of the team and client requirements. Interviewing and selection of new employees. Communicate departmental initiatives and priorities to the team. Address training needs with employees as necessary. Manage the payment verifications and global teams with 3rd party offshore providers (Cognizant – India). Prepared financial, personnel and corporate reports and present findings in a professional executive environment. Direct and manage client meetings in line with the Banking and Loan Servicing industry standards. Provides weekly, monthly quarterly and annual reports which include service platform audit. Continued Education to include multiple MBA certifications to ensure up to date knowledge of processes, procedures and banking rules and regulations.
Director of Global Real Estate & Licensing
United Rentals (fka BakerCorp)
01.2015 - 01.2018
- Responsible for managing the Real Estate Portfolio, day to day Facilities Operations, Transaction Management, Lease Administration, Licensing & Contracts. Ensured the operations by each regional division were developing and continuously refining an effective and efficient process. Reported directly to the Senior Director of Operations. Core responsibilities: Supervise, train, coach, and manage performance for a facilities team, branch managers and administrative staff members. Oversee facilities and operations activity and office operations. Maintain budget and presented financial reporting to executives monthly, managed property maintenance flow and continual oversight of completion of building and maintenance programs. Lead development of any new operation strategies, including documenting processes through LMS and CMS systems. Utilize set Metrics for analytics and strategy. Automated all Lease Administration including rent payments, critical dates, and rent cost savings initiatives. Performed all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provided all internal/vendors and partners with an excellent service experience. Negotiated Lease, purchase, sublease, merger buyout and other related CRE contracts in US and Mexico. Automated office process with strategic partners for documents repository, key dates and KPI strategies and financial reporting. Traveled extensively to each branch, managed relocation and operations.
Education
Master of Science - Negotiation & Dispute Resolution
Creighton University, Law
Omaha, NE11-2011
Skills
- Effective strategic leadership
- Regulatory policy analysis and application
- Efficiency improvement
- Operational enhancements
- Compliance in commercial real estate
- Strategic plans
- Process optimization management
- Financial analysis expertise
- Financial forecasting
- Asset Management and valuations
- Commercial real estate
- Loan products
- International operations management
- Mergers and acquisitions
Certification
Licensed Real Estate Broker, Texas; Certified: Change Management for Leaders; Certified: Six Sigma Foundations; Certified: Delivering Operational Excellence in the Banking Industry; Certified: Team Conflict Resolution; MBA Underwriter Certifications; Corporate Servicing, Excellence in Client Service Delivery
Timeline
CAO SVP - Risk & Controls, CRE
Citi Group
01.2021 - Current
Loan Ops Sr Lead, Mortgage Portfolio
CoreLogic
01.2019 - 01.2021
Director of Global Real Estate & Licensing
United Rentals (fka BakerCorp)
01.2015 - 01.2018
Master of Science - Negotiation & Dispute Resolution
Creighton University, Law