Tanya Priest
Columbus,OH
Overview
14
14
years of professional experience
Work History
Security Supervisor
Allied Security Service
03.2024 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Assisted with payroll and scheduling using win teams.
Computer Lab Instructor
Warren County School District
03.2023 - 03.2024
- Utilized multimedia tools such as videos, presentations, and interactive simulations to enrich learning experiences within the computer lab setting.
- Organized workshops for parents and guardians to promote digital literacy at home, fostering a supportive learning environment for students both in school and beyond.
- Increased student engagement through hands-on activities and real-world problem-solving tasks.
- Managed the computer lab effectively, ensuring proper maintenance of hardware and software resources for optimal performance.
Store Manager
Barclays Pipe and Tobacco
02.2019 - 03.2023
- Maintained complete day-to-day operations of the store location
- Designed product displays and advertising for product
- Created social media postings to attract new customers and retain repeat customers
- Counted daily cash receipts and made weekly bank deposits
- Managed store inventory, including ordering of merchandise and new products
- Performed managerial duties to include scheduling of personnel as well as hiring of new employees
- Demonstrated excellent customer service both over the phone and in-store, while exceeding all sales targets
Student Trainee, Contracting
Defense Logistics Agency
05.2018 - 11.2018
- Managed an enterprise organizational e-mail inbox, routing requests as necessary
- Assigned Post Award Requests (PARs) to appropriate employees based on content of vendor request
- Completed all work as assigned in a prompt and timely manner to avoid organizational workflow delays
- Input data into computer database utilizing various internal DLA software packages
- Completed continuous learning courses on government contracting, general Department of Defense protocols, and other general information
Receptionist
Randstad/Fort Dearborn Company
06.2013 - 10.2013
- Answered a multiline phone, directing/screening calls as needed
- Input data into computer utilizing various client-software packages
- Excellent use of customer service skills
- Filed documents
- Mailed all financial documents to billing department
- Managed all human resources aspects for new temporary workers
- Arranged travel itinerary for employees
- Instituted new filing system seamlessly
- Instituted new badge/visitor protocol
- Prepared for visitors
- Ordered all office supplies
- Coordinated large scale moving of equipment
- Provided assistance on projects as needed
Medical Claim Processor
Kelly Services/ADP
11.2012 - 03.2013
- Input data into computer utilizing various client-software packages
- Organized medical, dental, vision and dependent care claims
- Sent referrals to clients as needed
- Evaluated and coded claims while exceeding production goals
- Excellent use of customer service skills
- Attended meetings to learn more skills to help the participants
- Managed participant accounts in a timely manner
- Organized spreadsheets of denial codes for use by other processors
- Provided helpful feedback so that claims did not have to be submitted twice
Expense Manager
H.B Trucking
07.2011 - 10.2012
- Utilized excellent customer service skills to enhance customer experiences
- Answered a multiline phone
- Balanced the safe and drawers routinely
- Input data into computer utilizing various client-software packages
- Kept running record of expenses using Microsoft Excel
- Submitted required tax documentation to IRS and applicable state tax authorities
- Refunded itemized expenses as appropriate
Customer Care Consultant
Afni Inc.
05.2011 - 07.2011
- Answered incoming telephone calls in a prompt, professional, and friendly manner
- Gathered information about the customer to place product/service orders or transferred the customer to the appropriate person necessary to handle their issue
- Built and maintained rapport with customers through prompt, polite service
- Input data into computer utilizing various Afni and client-software packages
- Recommended new ideas and procedures to improve efficiency and effectiveness
- Utilized Afni and client reference information and computer software to investigate and update activity on customer account
Assistant Manager
Advance America
11.2010 - 05.2011
- Sold products as appropriate to customers
- Attended field calls to remind past due customers of amount due
- Made collection calls to customers
- Handled the scheduling of customers payments
- Organized marketing trips for company to other businesses in the area
- Answered a multiline phone and performed company business via telephone
- Utilized excellent customer service skills
- Balanced the safe and drawers routinely
- Use of complex systems storing customer information
- Ensured compliance with applicable federal and state laws
- Ordered office supplies as needed
- Deposited store assets at bank daily
- Performed audits weekly on the store to ensure accuracy of check balance
Education
Associates of Arts -
Central Ohio Technical College
10.2024
High School Diploma -
Butler County High School
Morgantown, KY01.2007
Skills
- Excellent customer service abilities
- Excellent organizational skills
- Proficient with Microsoft Office
- Strong interpersonal communication skills
- Excellent multitasking abilities
- Strong analytical ability
- Comfortable working in a wide variety of environments
- Experience in quality control
Timeline
Security Supervisor
Allied Security Service
03.2024 - Current
Computer Lab Instructor
Warren County School District
03.2023 - 03.2024
Store Manager
Barclays Pipe and Tobacco
02.2019 - 03.2023
Student Trainee, Contracting
Defense Logistics Agency
05.2018 - 11.2018
Receptionist
Randstad/Fort Dearborn Company
06.2013 - 10.2013
Medical Claim Processor
Kelly Services/ADP
11.2012 - 03.2013
Expense Manager
H.B Trucking
07.2011 - 10.2012
Customer Care Consultant
Afni Inc.
05.2011 - 07.2011
Assistant Manager
Advance America
11.2010 - 05.2011
Associates of Arts -
Central Ohio Technical College
High School Diploma -
Butler County High School
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