Tanya Pryor
Stedman,NC
Summary
Compliance/Process-oriented consultant with over 10 years of experience leading cross-functional initiatives across financial services, healthcare, government, and technology sectors. Proven success in process documentation, compliance, and lifecycle management. Adept at streamlining operations, driving standardization, and delivering clear, actionable SOPs and training materials. Known for fostering operational excellence through strategic mentorship and comprehensive documentation, with a focus on continuous improvement and innovation in project management.
Overview
13
13
years of professional experience
Work History
TECHNOLOGY BUSINESS SERVICES CONSULTANT
Wells Fargo
10.2021 - 09.2024
- Streamlined compliance validation for 14 Pega applications under NIST ISO 2022, instituting standardized protocols and annual review procedures.
- Led application lifecycle initiatives including deployments and decommissions, enhancing platform governance.
- Authored detailed DevOps documentation, Standard Operating Procedures (SOPs), and user guides to support sustainable process adherence.
- Oversaw ServiceNow change request validation and Jira tracking to maintain alignment with audit requirements.
- Developed contractor and employee resource management protocols, improving team efficiency and onboarding.
RELEASE/CHANGE MANAGEMENT ANALYST
Apex Systems
04.2020 - 10.2021
- Revamped ServiceNow release workflows and approval structures, improving delivery consistency and compliance.
- Led gap analysis and implementation for application lifecycle (sunrise/sunset) and RCAA processes.
- Drove enforcement of quality, security, and regulatory standards across technology teams.
- Managed multiple concurrent initiatives and updates in ServiceNow, providing transparent tracking for stakeholders.
- Delivered high-quality training materials that effectively educated employees on new systems, processes, or policies resulting from change initiatives.
PRINCIPAL CONSULTANT
Varius Global Consulting
08.2011 - 01.2020
- Delivered tailored business process manuals, SOPs, and policy documents for nonprofits.
- Conducted grants research and application support to maximize client funding opportunities.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
ASSOCIATE CONSULTANT/ANALYST
Mackson Consulting, A Subsidiary of A-Tek, Inc.
04.2019 - 11.2019
- Optimized asset tracking and project delivery for 25 employees through custom SharePoint solutions.
- Facilitated end-to-end onboarding processes and built tools to support cross-functional knowledge transfer.
- Coordinated and documented business requirements for upcoming releases.
- Assisted in managing and prioritizing help desk tickets; ensuring effective tracking and timely escalation of critical issues.
CONFIGURATION MANAGEMENT ANALYST
GRSi
03.2018 - 06.2018
- Managed ServiceNow Request for Change from submission to completion, coordinating Technical Readiness Reviews, Operational Readiness Reviews, and Post Implementation Reviews.
- Maintained SharePoint documentation portals to ensure process transparency and team access.
RELEASE MANAGEMENT ANALYST
Strategic Health Solutions, LLC
10.2016 - 02.2018
- Designed Visio flow diagrams, SOPs, and Work Instructions (WIs) to support National Institute of Standards and Technology (NIST) ISO 9001-aligned release management processes.
- Led stakeholder kickoff sessions and tracked implementation progress for federal healthcare systems.
PROJECT MANAGEMENT OFFICE (PMO) ANALYST
Strategic Health Solutions, LLC
11.2014 - 09.2016
- Created Excel deliverables tracking tool/process that improved on-time project delivery by 100%.
- Supported enterprise process improvements and SOP development for Project Management Office and risk functions.
- Trained 20+ team members in new SOPs, improving biweekly reporting accuracy and timeliness.
- Assisted in migrating the Document Management System (DMS) to SharePoint for Center for Medicare and Medicaid (CMS) Medicare Secondary Payer Integration Contractor (MSPIC) project, ensuring smooth transition and integration.
SENIOR ASSOCIATE
DRT Strategies, Inc.
07.2013 - 09.2014
- Led SharePoint migration and managed FDA Adverse Event Reporting System (FAERS) web content using HTML.
- Developed and delivered post-implementation Q&A sessions to Power Users via Learning Management System (LMS), boosting adoption of new tools.
- Collaborated with Business Analysts to track release requirements and manage User Acceptance Testing (UAT) to ensure successful product delivery.
Education
CYBERSECURITY OPERATIONS CERTIFICATE -
Fayetteville Technical Community College
12.2024
MBA - Business Administration
University of Maryland University College
05.2010
MS - Management, Interdisciplinary
University of Maryland University College
12.2008
BS - Communications, Minor Computer Studies
University of Maryland University College
05.2000
Skills
- Documentation & Process Tools: Visio, Confluence, MS Office Suite, Adobe Acrobat
- Project & Change Management: ServiceNow, Jira, Kanban, SharePoint, Project Management
- Methodologies: DevOps, Agile, ITIL, ISO 9001, NIST Frameworks
- Soft Skills: Cross-functional Collaboration, Training & Facilitation, Compliance Mindset, Research, Operations
- Other: Wireshark Fundamentals, HTML, Snort Fundamentals, HTTPS, VPN, PCAP Forensics Fundamentals
Timeline
TECHNOLOGY BUSINESS SERVICES CONSULTANT
Wells Fargo
10.2021 - 09.2024
RELEASE/CHANGE MANAGEMENT ANALYST
Apex Systems
04.2020 - 10.2021
ASSOCIATE CONSULTANT/ANALYST
Mackson Consulting, A Subsidiary of A-Tek, Inc.
04.2019 - 11.2019
CONFIGURATION MANAGEMENT ANALYST
GRSi
03.2018 - 06.2018
RELEASE MANAGEMENT ANALYST
Strategic Health Solutions, LLC
10.2016 - 02.2018
PROJECT MANAGEMENT OFFICE (PMO) ANALYST
Strategic Health Solutions, LLC
11.2014 - 09.2016
SENIOR ASSOCIATE
DRT Strategies, Inc.
07.2013 - 09.2014
PRINCIPAL CONSULTANT
Varius Global Consulting
08.2011 - 01.2020
MBA - Business Administration
University of Maryland University College
MS - Management, Interdisciplinary
University of Maryland University College
BS - Communications, Minor Computer Studies
University of Maryland University College
CYBERSECURITY OPERATIONS CERTIFICATE -
Fayetteville Technical Community College
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