Tanya Richard

• Responsible for performing preliminary review of immigration applications and databases, identifying information relevant to background and security checks
• Assist Asylum Officers in the adjudication of benefit applications, petitions, and removal actions by compiling and evaluating data and preparing case decisions
• Interact with applicant, attorney or representative of record to deliver case decision, ensuring understanding of decision or next steps
• Utilize various software packages (word processing, spreadsheets, databases, etc.) to create, edit, print, and retrieve files
• Assist in locating and selecting the proper administrative procedure or technical instruction or manual for others to perform their work.

• Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.
• Improved ground operations efficiency by streamlining processes and implementing best practices.
• Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
• Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
• Contributed to a positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.

• Advise taxpayers in meeting their Federal Tax obligations; Provide taxpayer assistance on tax law inquiries, filing requirements, status and web base filing.
• Perform research, analysis, and necessary computations, to recommend adjustments to customer's accounts.
• Provide technical tax law advice on newly enacted legislation, complex tax law issues, referrals, changes in regulations and policies
• Maintain, update, and purge suspense/closed files, examine and perfect documents; determine header data and number returns/documents; maintain supplies and prepares requisitions.
• Perform a variety of administrative tasks using an automated system which involves assigning, maintaining, monitoring, or updating work status.

• Perform a variety of administrative tasks using an automated system which involves assigning, maintaining, monitoring, or updating work status and inventory records, ordering research, acknowledging correspondence, maintaining, updating and initiating personnel records
• Prepare and maintain regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements.
• Assisted taxpayers with resolving issues, providing clear explanations of tax laws and regulations.
• Collaborated with team members to handle high volume periods, ensuring timely processing of all tax returns.
• Maintained strict confidentiality when handling sensitive taxpayer information, adhering to federal guidelines.

• Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face to face contact.
• Address wide range of issues/problems that require unique solutions.
• Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
• Secure, analyze and protect sensitive personal and financial information.
• Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.

• Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
• Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
• Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
• Established a positive work environment through strong leadership skills and open communication channels among team members.
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COACHING/TRAINING:

• Coached and mentored OJT's (on the job trainees) of TSA procedures, rules, and regulations
• As an Acting Lead, provide training and coaching for officers on customer service, teamwork, interpersonal skills, Standard Operating Procedures (SOP), security screening, multi-tasking, command presence, observation, decision making, and security screening equipment.

• Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
• Assisted in reducing wait times for passengers by executing swift and accurate security checks.
• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
• Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Perform cash or credit card transactions for customer purchases.
• Assist in keeping the store and stock area clean and orderly.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Greeted customers entering store and responded promptly to customer needs.

• Enhanced store sales by upselling products and suggesting additional items to customers.
• Improved customer satisfaction by providing efficient and accurate cashiering services.
• Ensured smooth transactions with the use of point-of-sale systems and cash registers.
• Maintained a clean and organized work area, promoting a professional environment for customers.
• Handled high volumes of transactions during peak hours, maintaining composure under pressure.

• Ensured smooth transactions with the use of point-of-sale systems and cash registers.
• Enhanced store sales by upselling products and suggesting additional items to customers.
• Maintained a clean and organized work area, promoting a professional environment for customers.
• Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
• Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.

• Enhanced camper experience by organizing and leading engaging activities, such as sports, arts and crafts, and games.
• Promoted a safe and inclusive environment for all campers through effective supervision and conflict resolution strategies.
• Ensured camper safety by adhering to strict guidelines during outdoor excursions, water-based activities, and overnight stays.
• Collaborated with fellow counselors to create memorable events like talent shows, theme days, and team-building exercises.