Tanya Rivera
Orange Park,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospital & Physician Service Coordinator
Borland Groover
02.2016 - Current
- Answer incoming calls from hospitals and physician offices
- First and direct contact between answering service and physicians
- Create doctors lists for BGC physicians
- Request and coordinate hospital inpatient demographic information for coding and billing purposes (hospital cards
- Relays critical tests/laboratory/pathology information to physicians as require
- Maintain thHospital Desk fax machine
Health Information Specialist
Borland Groover
- Identify, categorize and file documents into patient charts with extreme accuracy while meeting daily goal requirements.
- File and create task to send to the clinical team for prescriptions, medication prior authorizations, orders and any other documents requiring a clinical team signature.
- File and create task to send specific medical record requests to Sharecare for processing
- Manage Borland Groover fax server for all entities associated with the clinic by process incoming faxes and storing them in the designated areas in the L: Drive (ICS Import) for them to be uploaded and file.
- Manage and organize documents in the L:Drive which include Pathology, Capsule Endoscopy, Imaging, Referrals, Referring Physician paperwork, Infusion, Estimated Worksheets, Medical Record Requests, Prescription, Medication Prior Authorizations, Orders and any other documents stored in the L:Drive
- Handle incoming calls from the medical records phone queue.
- Distribute patient records through EHR faxing, Outlook faxing, Secure Email w/ Encryption or printing records and mailing to patient home address.
Patient Services Coordinator
Borland Groover
- Answer incoming phone calls from patients and referring physicians offices
- Schedule appointments as needed
- Create new patients in the computer system
- Provide patients with general information regarding our offices or clinic
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Input 200+ referrals a day from referring physician office
- Make outbound calls to schedule patients referred to our office
- High call volume environment of 7,ooo + calls per week
Medical Office Specialist/Administrative Receptionist
Borland Goover
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
- Greet patients and all other visitors to the office
- Verify patient referrals and benefits in Phreesia
- Schedule Return patient appointments as necessary
Inside Sales Representative
ADT
04.2015 - 02.2016
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Bilingual Collector
Enhanced Recovery Company
12.2014 - 04.2015
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Quantified debtor balances to avoid late payments and bad credit.
- Established relationships with customers to encourage payment of delinquent accounts.
Bilingual Collector
Stellar Recovery Inc
05.2014 - 12.2014
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Quantified debtor balances to avoid late payments and bad credit.
- Established relationships with customers to encourage payment of delinquent accounts.
Cashier/Front End Customer Service Manager
Rowes IGA
08.2012 - 05.2014
- Learned duties for various positions and provided backup at key times.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Maintained transaction security by verifying payment cards against identification.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Nathan B Forrest
05.2013
Skills
- HIPAA knowledge
- NextGen
- Epic/ Telemediq
- Microsoft Office
- Extremely accurate data entry skills
- Knowledge of Electronic Medical Record
- Proper phone etiquette
- Ability handle multiple tasks under possible stressful conditions
- Ability to communicate effectively with co-workers and work as team member
Certification
HIPAA
Languages
Spanish
Native or Bilingual
Timeline
Hospital & Physician Service Coordinator
Borland Groover
02.2016 - Current
Inside Sales Representative
ADT
04.2015 - 02.2016
Bilingual Collector
Enhanced Recovery Company
12.2014 - 04.2015
Bilingual Collector
Stellar Recovery Inc
05.2014 - 12.2014
Cashier/Front End Customer Service Manager
Rowes IGA
08.2012 - 05.2014
Health Information Specialist
Borland Groover
Patient Services Coordinator
Borland Groover
Medical Office Specialist/Administrative Receptionist
Borland Goover
High School Diploma -
Nathan B Forrest
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