Tanya Robinson

Supervise case managers to ensure the efficient, appropriate, and professional delivery of services to youth and young adults. Manage and balance caseloads while ensuring all required forms and documentation are completed, recorded, and submitted by deadlines for each assigned participant. Conduct safety checks and needs analyses to assess and determine a client's needs.

Serve as a senior leadership team member, contributing to the agency's growth, efficiency, and effectiveness. Identify, utilize, and refer youth to community resources to support their needs. Review and provide data using the ETO database for grant reporting, recording, and monitoring recruitment and case management outcomes.

Key Contributions:

• Recruit and place over 400 inner city youth for seasonal employment
• Assist with developing and incorporating enrichment programs to meet various needs and motives. Increasing the agencies' upskilling goals.
• Review and implement recruitment tactics explicitly targeting at-risk youth and court-involved youth.
• Consult with staff on the resolution of complex service issues.
• Research and analyze community needs to determine program directions and goals.

Supported clients solely in the footwear industry by offering financial services, counseling, education programs, and natural disaster relief. Provided comprehensive case management services to over 300,000 professionals in the footwear industry seeking bridge funds when facing financial hardships, and delivered $2.4 million for emergency relief annually.

Key Contributions:

• Completed intakes remotely during the COVID-19 pandemic, delivering over $3,575,836.00 to over 5,272 families impacted by COVID-19, which provided additional aid during mass furloughs and unemployment.
• Demonstrated leadership by improving work processes to minimize the number of illegitimate applications approved.
• Produced instructional material summarizing the intake process, which is utilized for training purposes for oncoming specialists.
• Educated clients on resources, services, and programs to maximize care and stability.
• Trained, managed, and motivated employees to promote professional skill development.
• Motivated employees to share ideas and feedback.
• Provided leadership to two employees through coaching, feedback, and performance management.
• Formed and sustained strategic relationships with clients.
• Conducted staff evaluations and determined promotions, realignments, or reductions in the workforce.

Empowered low-income families to escape poverty through access to connections, choice, and capital. Invested in resources and provided stipends based on families' strengths and initiatives to improve their lives. Data showed that 50% of families who have joined FII, while living below the federal poverty line, now earn incomes above that line—proving that investing in families and their goals can eliminate poverty.

Key Contributions:

• Liaised between organizations, partners, stakeholders, and members to promote financial literacy and evade poverty.
• Extensive outreach with partners, donors, and potential family partners in efforts to increase funds, as well as participants in the initiative.
• In 2018-2019, the agency served 2,957 individuals, obtained an average increase of 10% in family earnings, and decreased the utilization of government benefits, such as TANF and SNAP, by 66%.
• Addressed broad issues regarding leadership and communication, encouraging clarity and transparency to deter recidivism, which was implemented in the newest initiative working with the DTA.
• Worked with the GreenLight Fund as an ambassador to examine and select programs that impact our communities the most.
• Connected with Per Scholas, a no-cost tech program that promotes access to well-paying tech careers, and has over 11,000 graduates with successful careers.

Managed a Short-Term Assessment Rapid Reintegration program, overseeing the daily operation while providing leadership to 9 male youths, 12-18, with acute behavioral concerns, and 10 staff. Facilitated intakes for incoming residents, and identified goals to achieve during their 45-day treatment. Maintained verbal communication with DCF workers, school administrators, and other collaterals regarding the resident’s progress and concerns. Oversee the program's day-to-day operations, strengthen the budget, and facilitate weekly supervision and staff meetings. Prepared for accreditation site visits, implemented changes based on current accreditation requirements, and maintained the site under agency policies and procedures.

Key Contributions:

• Established Boston’s 1st STARR Program, housing nine males who have transitioned to appropriate placements with family and/or identified programs, with less than 5% recidivism.
• Identified training to enhance staff knowledge regarding mental health, and skills to assist residents with treatment plans.
• Recruited and hired top-level milieu specialists with expertise in milieu standards, policies, and procedures, adding depth and talent to a highly skilled team.
• Collaborated with various parties involved in the program to evaluate successes and failures, as well as to develop new partnerships and make proactive changes.

Coordinated and facilitated FSS and quarterly meetings for families with home-based and placement services, managing a case load of over 50. Consulted with the Department of Children and Family social workers, and the leadership team, to understand community needs, and strategized response plans and placements for the client and their family. Utilized the CANS assessment tool to determine one’s strengths and weaknesses.

Key Contributions:

• Coordinated referrals outlined by the CANS assessment for partial hospitalization programs, or alternative levels of care. Provided documentation to support patients' clinical needs, resulting in a higher use of the assessment to place youth appropriately.
• Increased the family reunification rate by advising and implementing strong strategic partnerships and resources, limiting the number of out-of-home placements in Boston’s inner city.
• Strengthened mental health support and resources for children returning home, to ensure long-term stability.