Dedicated Medical Assistant with experience at Centerwell, skilled in patient triage and phlebotomy. Proven ability to enhance patient outcomes through compassionate care and effective communication. Recognized for maintaining inventory and ensuring compliance with HIPAA standards, contributing to a streamlined and efficient healthcare environment.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Centerwell
08.2002 - Current
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Measured patient pulse oximetry.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Taught patients about medications, procedures, and care plan instructions.
Completed EKGs and other tests based on patient presentation in office.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Prepared lab specimens for diagnostic evaluation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Implemented care and efficiency improvements to support and enhance office operations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Inspected laboratory equipment to maintain good working condition for optimal results.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Set and oversaw quality assurance guidelines for laboratory work.
Troubleshot and resolved equipment and process issues.
Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Recorded and analyzed data to produce reports of results.
Operated and performed preventative maintenance on laboratory equipment and instruments.
Maintained documentation on tests performed in lab.
Calibrated and maintained instruments to keep equipment fully operational.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Completed quality documents and input and saved quality data in appropriate locations.
Performed routine lab and department maintenance to keep area clean and orderly.
Documented information by maintaining daily logs and equipment record books.
Oversaw items in inventory and reordered before supplies diminished.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Tracked collected specimens by initialing, dating, and noting times of collection.
Monitored and documented safety standards to verify compliance.
Medical Assistant
Optum Former Davita Medical
07.2017 - 08.2022
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Measured patient pulse oximetry.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Taught patients about medications, procedures, and care plan instructions.
Completed EKGs and other tests based on patient presentation in office.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Prepared lab specimens for diagnostic evaluation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Implemented care and efficiency improvements to support and enhance office operations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Inspected laboratory equipment to maintain good working condition for optimal results.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Set and oversaw quality assurance guidelines for laboratory work.
Troubleshot and resolved equipment and process issues.
Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Recorded and analyzed data to produce reports of results.
Operated and performed preventative maintenance on laboratory equipment and instruments.
Maintained documentation on tests performed in lab.
Calibrated and maintained instruments to keep equipment fully operational.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Completed quality documents and input and saved quality data in appropriate locations.
Performed routine lab and department maintenance to keep area clean and orderly.
Documented information by maintaining daily logs and equipment record books.
Oversaw items in inventory and reordered before supplies diminished.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Tracked collected specimens by initialing, dating, and noting times of collection.
Monitored and documented safety standards to verify compliance.
Medical Assistant
Dr. Rawji OB/GYN MD, LLC
04.2016 - 07.2017
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Measured patient pulse oximetry.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Taught patients about medications, procedures, and care plan instructions.
Completed NSTs and other tests based on patient presentation in office.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Prepared lab specimens for diagnostic evaluation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Implemented care and efficiency improvements to support and enhance office operations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Inspected laboratory equipment to maintain good working condition for optimal results.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Set and oversaw quality assurance guidelines for laboratory work.
Troubleshot and resolved equipment and process issues.
Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Recorded and analyzed data to produce reports of results.
Operated and performed preventative maintenance on laboratory equipment and instruments.
Maintained documentation on tests performed in lab.
Calibrated and maintained instruments to keep equipment fully operational.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Completed quality documents and input and saved quality data in appropriate locations.
Performed routine lab and department maintenance to keep area clean and orderly.
Documented information by maintaining daily logs and equipment record books.
Oversaw items in inventory and reordered before supplies diminished.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Tracked collected specimens by initialing, dating, and noting times of collection.
Monitored and documented safety standards to verify compliance.
Medical Transcriber
Dr. RAWJI OB/GYN MD, LLC
06.2013 - 07.2017
Recorded information using word processing, dictation and transcription software and equipment.
Attended training associated with role to improve skills and boost speed.
Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Medical Assistant
Family Health Source
04.2015 - 04.2017
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Measured patient pulse oximetry.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Taught patients about medications, procedures, and care plan instructions.
Completed NSTs and other tests based on patient presentation in office.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Prepared lab specimens for diagnostic evaluation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Implemented care and efficiency improvements to support and enhance office operations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Inspected laboratory equipment to maintain good working condition for optimal results.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Set and oversaw quality assurance guidelines for laboratory work.
Troubleshot and resolved equipment and process issues.
Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Recorded and analyzed data to produce reports of results.
Operated and performed preventative maintenance on laboratory equipment and instruments.
Maintained documentation on tests performed in lab.
Calibrated and maintained instruments to keep equipment fully operational.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Completed quality documents and input and saved quality data in appropriate locations.
Performed routine lab and department maintenance to keep area clean and orderly.
Documented information by maintaining daily logs and equipment record books.
Oversaw items in inventory and reordered before supplies diminished.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Tracked collected specimens by initialing, dating, and noting times of collection.
Monitored and documented safety standards to verify compliance.
Medical Assistant
Florida Hospital Deland Victoria Medical Park
06.2013 - 04.2016
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Measured patient pulse oximetry.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Taught patients about medications, procedures, and care plan instructions.
Completed NSTs and other tests based on patient presentation in office.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Prepared lab specimens for diagnostic evaluation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Implemented care and efficiency improvements to support and enhance office operations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Inspected laboratory equipment to maintain good working condition for optimal results.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Set and oversaw quality assurance guidelines for laboratory work.
Troubleshot and resolved equipment and process issues.
Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Recorded and analyzed data to produce reports of results.
Operated and performed preventative maintenance on laboratory equipment and instruments.
Maintained documentation on tests performed in lab.
Calibrated and maintained instruments to keep equipment fully operational.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Completed quality documents and input and saved quality data in appropriate locations.
Performed routine lab and department maintenance to keep area clean and orderly.
Documented information by maintaining daily logs and equipment record books.
Oversaw items in inventory and reordered before supplies diminished.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Tracked collected specimens by initialing, dating, and noting times of collection.
Monitored and documented safety standards to verify compliance.
Medical Assistant
Brooks and Gelman OB/GYN
05.2008 - 02.2013
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Measured patient pulse oximetry.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Taught patients about medications, procedures, and care plan instructions.
Completed EKGs and other tests based on patient presentation in office.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Prepared lab specimens for diagnostic evaluation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Implemented care and efficiency improvements to support and enhance office operations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Inspected laboratory equipment to maintain good working condition for optimal results.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Set and oversaw quality assurance guidelines for laboratory work.
Troubleshot and resolved equipment and process issues.
Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Recorded and analyzed data to produce reports of results.
Operated and performed preventative maintenance on laboratory equipment and instruments.
Maintained documentation on tests performed in lab.
Calibrated and maintained instruments to keep equipment fully operational.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Completed quality documents and input and saved quality data in appropriate locations.
Performed routine lab and department maintenance to keep area clean and orderly.
Documented information by maintaining daily logs and equipment record books.
Oversaw items in inventory and reordered before supplies diminished.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Tracked collected specimens by initialing, dating, and noting times of collection.
Monitored and documented safety standards to verify compliance.
Health Support Technician
Volusia County Health Department
03.2002 - 02.2006
Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Monitored patients during surgeries and identified specific response patterns.
Monitored patient vital signs, lab results and other indicators of health.
Triaged patients in office or by phone to assess severity of conditions.
Called patients post-procedure to inquire about status, recovery and questions.
Cleaned and sterilized instruments, equipment and surfaces.
Advised patients and families on health topics pertinent to care and treatment.
Maintained accurate patient charts and medical records.
Assisted physicians in diagnosis and treatment of patients.
Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Operated and maintained medical equipment used to diagnose and treat patients.
Performed diagnostic tests and reported results to healthcare providers.
Oriented and trained new staff on proper procedures and policies.
Collected and documented patient medical information such as blood pressure and weight.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Translator and Interpreter
Volusia County Health Department
12.2001 - 03.2002
Translated documents from Language to Language.
Provided verbal summaries of non-English documents for immediate use.
Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
Researched cultural etiquette and specific use of slang words.
Reviewed, edited and proofread translated documents for accuracy.
Developed strategies to perform accurate and consistent translations.
Stayed current on new expressions and cultural changes impacting language translation.
Maintained message content, tone, and emotion as closely as possible.
Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
Certification - Health Administration
Guild
Medical Administrative Assistant Associate Degree - Medical Administrative Assistant
Florida Technical College
DeLand, FL
05.2004
Skills
Patient-focused care
Phlebotomy
Check-in coordination
Diagnostic equipment expertise
Prescription refills
Patient relations
Catheter change and preparation
Quick problem solver
Wound care and irrigation
Maintaining confidentiality
Communicating with patient families
Medical terminology
Documentation expert
Patient-handling equipment
Professional bedside manner
Inventory management
Human anatomy and physiology
Restocking lab supplies
Reliable transportation
Compassionate
STD counseling
Valid state driver's license
Calm and level-headed under duress
Medical procedures
Sterile technique
Medical transcription
Diagnostic procedures
Data entry
Conversant in languages
OB/GYN procedures
Patient triage
Proper sterilization techniques
HIPAA compliance
Certified in basic life support (BLS)
Medical terminology knowledge
Lab equipment operation
Respiratory equipment utilization
Appointment setting
Vital signs monitoring
Electronic health records
Suture removal
First aid
Procedure assistance
Vital signs and examinations
Inventory and supply management
Stocking supplies
Specimens collection and processing
Medical terminology in languages
Infection control procedures
Venipuncture and phlebotomy
Electrocardiography (EKG)
Medical terminologies
Patient care coordination
Health screening coordination
Intake control
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Optum Former Davita Medical
07.2017 - 08.2022
Medical Assistant
Dr. Rawji OB/GYN MD, LLC
04.2016 - 07.2017
Medical Assistant
Family Health Source
04.2015 - 04.2017
Medical Transcriber
Dr. RAWJI OB/GYN MD, LLC
06.2013 - 07.2017
Medical Assistant
Florida Hospital Deland Victoria Medical Park
06.2013 - 04.2016
Medical Assistant
Brooks and Gelman OB/GYN
05.2008 - 02.2013
Medical Assistant
Centerwell
08.2002 - Current
Health Support Technician
Volusia County Health Department
03.2002 - 02.2006
Translator and Interpreter
Volusia County Health Department
12.2001 - 03.2002
Certification - Health Administration
Guild
Medical Administrative Assistant Associate Degree - Medical Administrative Assistant