Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Tanya Roethler

Dubuque

Summary

Office Manager recognized for exceptional customer service. Proven ability to maintain confidentiality while enhancing office efficiency. Skilled in relationship building and problem-solving, ensuring smooth operations and a supportive environment for both clients and staff.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Office Manager

Dubuque Paint Equipment Services, Inc
01.2012 - 08.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Lead Instructor

Area Residential Care
01.2009 - 01.2012
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Remained alert to problems or health issues of clients and competently responded.

Education

Nursing

Clarke University
Dubuque
05-2008

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Clear oral/written communication
  • Payroll processing
  • Bookkeeping
  • Payroll and budgeting
  • Relationship building
  • Staff management
  • Employee supervision
  • Staff hiring
  • Team supervision
  • Travel coordination
  • Contract administration
  • Technical support
  • Vendor engagement
  • Decision-making
  • Problem-solving
  • Multitasking and organization
  • Effective communication
  • Verbal and written communication
  • Phone and email etiquette

Interests

  • I like trying new recipes and food trends
  • Cooking
  • Hiking
  • Camping
  • Food Tourism
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Historical Exploration
  • Road Trips

Timeline

Office Manager

Dubuque Paint Equipment Services, Inc
01.2012 - 08.2025

Lead Instructor

Area Residential Care
01.2009 - 01.2012

Nursing

Clarke University

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