Summary
Overview
Work History
Education
Skills
Timeline
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TANYA ROSE

Sugar Hill,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Luv the Fur
03.2020 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed scheduling for team, balancing complex calendars to ensure optimal use of time.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Performed research to collect and record industry data.

Office Manager

Reliant Contents Restoration
10.2017 - 04.2021



  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Customer Service Rep

Coyote Logistics
01.2013 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Team lead-trained new employees
  • Handled escalated calls efficiently.

Personal Assistant

Scorpion Cycles
05.2012 - 06.2014
  • Sales
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Server Trainer

Galaxy Diner
01.2007 - 01.2014
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
  • Created teams schedules.

Receptionist

Andrews Executive Car Service LLC
03.2008 - 04.2011


  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

GED -

Gwinnett Technical College
Lawrenceville, GA
2012

2011

Skills

  • Computer skills
  • Microsoft Excel
  • Data entry
  • Microsoft Word
  • Office management
  • Clerical support

Timeline

Administrative Assistant

Luv the Fur
03.2020 - Current

Office Manager

Reliant Contents Restoration
10.2017 - 04.2021

Customer Service Rep

Coyote Logistics
01.2013 - 01.2015

Personal Assistant

Scorpion Cycles
05.2012 - 06.2014

Receptionist

Andrews Executive Car Service LLC
03.2008 - 04.2011

Server Trainer

Galaxy Diner
01.2007 - 01.2014

GED -

Gwinnett Technical College

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TANYA ROSE