T'Anya Ross
Nashville,TN
Summary
With a proven track record at Post House Jackson, I excel in lease management and resident relations, enhancing tenant satisfaction and retention. My expertise in social media marketing and event planning has significantly boosted occupancy rates. Known for exceptional clerical skills and a dynamic approach to property management, I consistently deliver results beyond expectations. Knowledgeable Desired Position with solid background in overseeing leasing operations and tenant relations. Proven track record of implementing successful lease strategies and fostering strong tenant relationships. Demonstrated proficiency in negotiation and conflict resolution. Leasing professional with robust background in managing leasing operations and tenant interactions. Known for effective lease negotiation and contributing to high occupancy rates. Reliable team player who adapts to evolving industry demands, with strengths in communication and problem-solving. Experienced with lease management and tenant relations, ensuring smooth and efficient operations. Utilizes effective negotiation techniques to secure beneficial lease agreements. Strong understanding of property management principles and tenant satisfaction. Professional leasing expert skilled in property management, tenant relations, and contract negotiations. Known for strong leadership abilities, effective communication, and fostering collaborative team environments. Adept at maximizing occupancy rates, enhancing tenant satisfaction, and driving revenue growth. Resilient and adaptable, with keen focus on achieving optimal results in dynamic settings.
Overview
5
5
years of professional experience
Work History
Leasing Manager
Post House Jackson
06.2023 - 06.2024
- Created and submitted daily reports on leasing activities.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected, completed, and processed lease applications.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Explained terms of lease and amounts to be paid to tenants.
- Streamlined the leasing process for efficiency by implementing an online application system.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Established key relationships with potential leasers and renters.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
- Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.
- Organized and hosted community events, fostering a positive living environment for tenants.
Leasing Agent
Cherry Grove Apartments
07.2019 - 07.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Conducted property tours to highlight features of properties.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Collected rent and tracked resident payments and information in computer system.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
Sales Associate
Jackson of Honda
03.2019 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Used in-store system to locate inventory and place special orders for customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate Of Business Administration - Accounting And Finance
Bethel University
McKenzie, TNSkills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property Management
- Department planning
- Report Writing
- Tenant liaison
- Lease management experience
- Social Media Marketing
- Event Planning
- Marketing expertise
Timeline
Leasing Manager
Post House Jackson
06.2023 - 06.2024
Leasing Agent
Cherry Grove Apartments
07.2019 - 07.2023
Sales Associate
Jackson of Honda
03.2019 - 06.2023
Associate Of Business Administration - Accounting And Finance
Bethel University
Similar Profiles
Danica Grace SalvadorDanica Grace Salvador
Nurse Manager at Jackson Creek Post AcuteNurse Manager at Jackson Creek Post Acute
Danica Grace SalvadorDanica Grace Salvador
Nurse Manager at Jackson Creek Post AcuteNurse Manager at Jackson Creek Post Acute
Solonda WesleySolonda Wesley
VoIP Phone Installer at GDIT (Fort Jackson Post)VoIP Phone Installer at GDIT (Fort Jackson Post)