Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya White

Platteville,WI

Summary

Dynamic and results-driven professional with extensive experience in retail management at Maurices. Proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective team leadership. Skilled in money handling and problem-solving, fostering a positive work environment while achieving organizational goals.

Overview

10
10
years of professional experience

Work History

Full-Time Assistant Manager

Maurices
07.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

General Manager

Burger King
08.2018 - 06.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Shift Leader

McDonalds
03.2015 - 08.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

No Degree - Secondary Education

University of Wisconsin, Platteville
Platteville, WI

Associate Degree in Business Management - Business Management

Southwest Wisconsin Technical College
Fennimore, WI
12.2022

High School Diploma -

Badger High Scool
Lake Geneva, WI
06.2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff supervision
  • Staff management
  • Goal setting
  • Workload management
  • Retail operations
  • Team building
  • Employee scheduling
  • Recruiting and interviewing
  • Staff development
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations

Timeline

Full-Time Assistant Manager

Maurices
07.2021 - Current

General Manager

Burger King
08.2018 - 06.2021

Shift Leader

McDonalds
03.2015 - 08.2018

No Degree - Secondary Education

University of Wisconsin, Platteville

Associate Degree in Business Management - Business Management

Southwest Wisconsin Technical College

High School Diploma -

Badger High Scool

Similar Profiles

CREATE PROFILE