Tanya Ruggiero
Crown Point,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Offering 25 years of related experience, diligent nature and expertise in healthcare medical practices.
Overview
26
26
years of professional experience
Work History
Medical Receptionist, Secretary, Data Entry, Billing Specialist, Chiropractic Assistant and Office Manager
Chicago Chiropractic & Sports Injury Center (CCSI)
10.2019 - 04.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Supported chiropractors in diagnostic procedures, facilitating timely identification of musculoskeletal issues for appropriate treatment interventions.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Reduced claim denials by meticulously reviewing and correcting billing errors before submission.
- Expedited payment processing with timely follow-ups on outstanding insurance claims.
- Maximized reimbursements, negotiating with insurance companies to ensure accurate payments for services rendered.
- Conducted regular audits of billing records to maintain compliance with industry standards and regulations.
- Identified trends in denied claims, addressing root causes to prevent future issues and improve overall success rates.
- Managed accounts receivable aging reports, prioritizing collections efforts for overdue balances.
- Oversaw patient payment plans, ensuring timely remittance while maintaining compassionate customer service practices for those experiencing financial hardships.
- Maintained strict adherence to HIPAA privacy guidelines, protecting sensitive patient information at all times during the billing process.
- Provided exceptional customer service when addressing patient inquiries about bills or insurance coverage details, contributing to positive overall experiences with the healthcare facility.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
Office Manager
Dr. Lloyd Blakeman, Family Practice
01.2014 - 02.2018
- Oversee daily medical office operations and billing tasks for family medicine & substance abuse practice (60+ weekly scheduled patients)
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Utilized data analysis techniques to identify areas for improvement within the practice, implementing targeted changes to drive positive outcomes for both patients and staff members.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Oversaw accounting, budgeting, and financial reporting.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Founder & President, Director of Operations
TNT Medical Billing Consultants
01.2013 - 12.2015
- Established a successful business by identifying market needs and developing innovative solutions.
- Review questionable medical procedures/test as documented by doctors to determine if procedures/test are financially profitable
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Advice Medical facilities of additional ways that practice can increase monthly revenue
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Identified business development challenges and customer concerns for proactive resolution.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Medical Billing, Coding and Audit Specialist
Midwest Medical Home
01.2012 - 02.2013
- Enhanced audit efficiency by implementing risk-based auditing methodologies and streamlining processes.
- Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Increased accuracy in financial reporting by conducting regular reviews of accounting procedures and ensuring adherence to best practices.
- Supported management in decision-making processes by providing detailed analyses of operational performance indicators derived from audit results.
- Identified potential fraud risks, implementing preventative measures to safeguard company assets and maintain financial integrity.
- Conducted comprehensive training sessions for staff members, enhancing their understanding of internal controls and promoting adherence to organizational policies.
- Maintained professional development as an Audit Specialist by staying current on industry trends, regulations, and best practices relevant to the field.
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified various risks and errors to propose corrective action to decision makers.
- Conducted financial, compliance and operational audits.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with federal, state and local requirements.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Office Manager
Chicago ENT
12.2010 - 08.2011
- Oversee daily medical office operations within an ENT Practice (500+ weekly scheduled patients), managing a staff of 40 employees and 8 physicians (ENT Surgeons, Plastic and Reconstructive Surgeon, Allergist and Immunologists, Dentist-Sleep Specialist and Audiologists)
- Liaise between Medical Director, physicians & additional staff to identify potential office dysfunctions, finding different solutions to resolve issues
- Supervise personnel workflow & perform duties in their absence; Performs other admin or office duties or projects as required or as assigned
- Solely, set-up eClinicalWorks for facility & all practice locations (Maintained & operated eClinicalWorks); Maintain/manage computer network & ensure appropriate back-up & storage of computer files: Train employees & assist with questions or problems related to computer hardware/software; Coordinate with outside computer programmers, consultants & contractors
- Managed ins & billing related procedures of the facility; Solved queries of the patients regarding their medical ins.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Office Manager/ Medical Billing and Coding Specialist
Schaumburg Immediate Care
05.2007 - 08.2010
- Oversee daily medical office operations within an immediate care / walk-in clinic managing a staff of 10 employees and 4 physicians
- Prepare, review & transmit medical claims; Review daily reports, make necessary changes
- Maintain/manage computer network & ensure appropriate back-up & storage of computer files; Train employees & assist with questions or problems related to computer hardware/software; Coordinate with outside computer programmers, consultants & contractors
- Assist with medical procedures including x-rays, suture removal, blood draws, obtaining varies cultures, injections, ear irrigation, PFT, etc.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Medical Billing, Coding, Audit and Refund Specialist
Chicago Lake Shore Medical
10.2005 - 05.2007
- Served as the only medical billing and coding (Audit) specialist at multiple physician specialty group in Chicago affiliated with Northwestern Hospital for a total of 37 physicians
- Physician Billing Educator; Teach physicians correct way to document all exams/ procedures/ tests
- Randomly Audit 300 claims per month; investigate & appeal rejected/denied claims & resolve financial discrepancies; Monitor AR reports
- Review & Analyze pymts/adjmts on all new procedure (CPT) reimbursements performed; Review individual physician claim history to increase revenue by comparing CPT codes, pymt & adjmts
- Train billing company employees on appeals, immediate offsets & refunds
- Coordinate daily private meetings with each 37 physicians individually to review their pt claim status on outstanding accts & balances; Identifying inconsistencies CPT or ICD with ins carriers & physicians.
Medical Billing Specialist, Medical Secretary & Medical Assistant
Radiation Therapy Consultants
01.1997 - 09.2005
- Oversee daily radiation therapy billing for two freestanding clinics affiliated with Palos Community Hospital and Little Company of Mary Hospital
- File medical claims to ins; Post ins/pt pymts including transmissions of ERA/Adjmt; File claims to secondary ins; investigate & appeal rejected/denied claims; Follow-up on claims & resolve financial discrepancies
- Answer/Resolve every pt/ins phone inquire pertaining to pts assigned accts
- Type/Edit physician dictations (85 wpm).
Education
No Degree - Office Supervision And Management
Moraine Valley Community College
Palos Hills, ILSkills
- Medical Transcription
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Letter Preparation
- Referral Verification
- Medical Billing
- Medical Terminology
- Medical Office Administration
- Medical Charting
- Reminder Calls
- Documentation
- Appointment Management
- Inventory Oversight
- Patient Scheduling
- Patient Registration
- Paperwork Coordination
- Insurance Claims
- EMR / EHR
- Pre-Hospital Care
- Microsoft Office
- Front Desk Operations
- Electronic Medical Records Management
- Account Management
- Workflow Optimization
- Outpatient Care
- Patient Relations
- Inpatient Care
- Telephone Etiquette
- Attention to Detail
- Organizational Skills
- Problem Solving
- Multitasking
- Medical Office Procedures
- Professionalism
- Time Management
- Conflict Resolution
- Customer Service
- Decision Making
- Adaptability
- Invoice Preparation
- Pharmacy Correspondence
- Inventory Management
- Patient Interviews
- Patient Eligibility Requirements
- Taking Client Histories
- Patient Data Abstracts
- Staff Leadership
- EHR Software
- Medical Report Preparation
- Collaboration and Teamwork
- Scheduling Tests and Procedures
- Office Coordination
- Critical Thinking
- Supply Ordering
Timeline
Medical Receptionist, Secretary, Data Entry, Billing Specialist, Chiropractic Assistant and Office Manager
Chicago Chiropractic & Sports Injury Center (CCSI)
10.2019 - 04.2023
Office Manager
Dr. Lloyd Blakeman, Family Practice
01.2014 - 02.2018
Founder & President, Director of Operations
TNT Medical Billing Consultants
01.2013 - 12.2015
Medical Billing, Coding and Audit Specialist
Midwest Medical Home
01.2012 - 02.2013
Office Manager
Chicago ENT
12.2010 - 08.2011
Office Manager/ Medical Billing and Coding Specialist
Schaumburg Immediate Care
05.2007 - 08.2010
Medical Billing, Coding, Audit and Refund Specialist
Chicago Lake Shore Medical
10.2005 - 05.2007
Medical Billing Specialist, Medical Secretary & Medical Assistant
Radiation Therapy Consultants
01.1997 - 09.2005
No Degree - Office Supervision And Management
Moraine Valley Community College
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