TANYA SALE
Gilbert,United States
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Operations Supervisor with proven success. Offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
15
15
years of professional experience
Work History
Utility Operator
US Steel
Mountain Iron, MN
07.2023 - Current
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Loaded, transported, and unloaded materials in a timely manner.
- Adhered to safety regulations while driving the haul truck.
- Maintained constant communication with bulldozer operators to ensure efficient coordination of activities.
- Maintained accurate records of all operations conducted within the facility.
- Completed day-to-day duties accurately and efficiently.
Commercial Lines Account Specialist
Aspire Insurance Group
Gilbert, MN
04.2022 - 03.2023
- Facilitate service, remarked, renewal processing, new business with current clients, audit distribution and explanation to our clients.
- Worked with insurance carriers to solve problems with coverage and payments.
- Increased product knowledge and understanding of industry best practices through completion of continuous education.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Made appointments with potential clients to discuss products.
Operations Supervisor
Northern State Bank of Virginia
Virginia, MN
04.2021 - 04.2022
- Trained, mentored and motivated employees to maximize team productivity.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Wrote reports, authored papers and organized supporting documentation.
- Created policies and procedures to inform and educate other employees.
- Investigated and resolved discrepancies in daily and monthly internal bank accounts.
- Processed all incoming and outgoing wire transactions.
- Examined checks for identification and endorsement.
- Analyzed balance sheets for mistakes and inaccuracies.
- Assisted the accounting department with month-end and year-end close activities.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Designed, managed and verified accuracy of financial statements.
- Verified accuracy of accounting disbursements such as payroll and vendor payments.
- Trained new employees in policies and procedures.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
Client Relationship Consultant II
US Bank
Virginia, MN
12.2019 - 04.2021
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed routine transfers, deposits and bill payments.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Put together and executed loan documents.
- Met with new clients and completed pre-qualification procedures.
- Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Investigated reconciliation issues such as missed or unscheduled replenishments to compare amounts and trace discrepancies.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Prepared official checks for customer and internal bank needs.
- Helped resolve problems with cash, locks, and balancing encountered with our ATM.
Special Claims Representative II
Anthem Inc
Gilbert, MN
02.2016 - 02.2018
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
- Verified claim data correctness in preparation for processing.
- Reviewed history records to determine benefit eligibility for services.
- Researched claims for validity to resolve discrepancies.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Complied with confidentiality regulations in handling customer information.
- Examined claims, records and procedures to grant approval of coverage.
Broker Small Group Representative
Anthem Inc
Gilbert, MN
08.2015 - 02.2016
- Served as direct point of contact for customers and regularly followed up to update information and resolve issues.
- Conducted needs analysis to determine customer requirements and expectations to recommend specific products and solutions.
- Participated in scheduled sales calls, sales target meetings and training sessions to propose additional value and insight to close deals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Called several warm leads each week to expand client base.
- Produced sales documents, finalized deals and filed records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated customer accounts and processed payments.
- Sent clinical request and missing information letters to obtain incomplete information.
- Pursued continued professional development through insurance workshops, course and webinars.
- Leveraged knowledge of customer and market to sell specific programs and initiatives.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Followed up with customers to check on changing needs and propose new offerings.
- Communicated with clients by phone and email to answer questions and offer services.
Customer Service Associate
Anthem Inc
Gilbert, MN
11.2010 - 08.2015
- I worked on the supervisor back up line where I de-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided assistance on an internal help line for other employees when they needed assistance with issues.
- Assisted staff on locating the policies/ procedures per the member or provider they were needing assistance with.
- Resolved issues for other employee's who were unable to find resolution on an issue or situation.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed customer account information to determine current issues and potential solutions.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Education
High School Diploma -
Faribault Senior High School
Faribault, MN12.1999
Licensed Insurance Producer - Insurance Producer of Ancillary Lines of Coverage
Kaplan University
St Paul, MN11.2015
Skills
- Policy compliance & review
- Data tracking & report analysis
- Employee training & coaching
- Time management to meet deadlines
- Building professional relationships
- Consumer inquiry management
- Decision-making
- Computer skills
- Data management
- Work ethic
- Conflict Resolution
- Multitasking
- Clerical
- Critical thinking
- Flexible
- People skills
- Product issue resolution
- Technical guidance
- Microsoft office: Word, Excel
- Electronic file creation and maintenance
- Keyboarding
Languages
Spanish
Limited
Sign Language
Limited
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Consumer Banker to Operations Supervisor, in less than 12-months.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Created highly effective new policy and procedure documents that significantly impacted efficiency and improved operations.
Timeline
Utility Operator
US Steel
07.2023 - Current
Commercial Lines Account Specialist
Aspire Insurance Group
04.2022 - 03.2023
Operations Supervisor
Northern State Bank of Virginia
04.2021 - 04.2022
Client Relationship Consultant II
US Bank
12.2019 - 04.2021
Special Claims Representative II
Anthem Inc
02.2016 - 02.2018
Broker Small Group Representative
Anthem Inc
08.2015 - 02.2016
Customer Service Associate
Anthem Inc
11.2010 - 08.2015
High School Diploma -
Faribault Senior High School
Licensed Insurance Producer - Insurance Producer of Ancillary Lines of Coverage
Kaplan University