Tanya Sanchez

Greets and responds to inquiries from citizens and/or other departments via telephone or in person. Most days received over 75 calls per day.

Primary responsibility to provide high-quality customer service to internal and external customers. Screens inquiries for multiple departments and have a fundamental
understanding of Municipal Codes in order to educate and inform customers. The ability to multi-task while maintaining an attitude of service.
Receives phone calls and determines the nature of the business and directs phone calls or visitors to the appropriate destination.
Receives, tracks and processes record requests and data for the Inspection of Public Records
Act (IPRA). Generate monthly reports such as typed
letters, memos, affidavits, etc. Operates a computer, and other standard office
machines/equipment such as: calculator, telephone, facsimile, copier, etc. Perform routine
clerical duties such as typing reports and letters. Schedules appointments and may date, stamp,
and/or log incoming information as directed.
Receive citizen complaints on environmental and animal issues, and forward to appropriate
personnel within the Code Enforcement Division.
Responsible for preparation of notices, coordination of title searches, and condemnation
process. Maintains and updates accurate condemnation files, and maintains permits, various
permit documentation to include demolition/remodel permits.
Responsible for processing code enforcement/animal control citations, warnings, and data entry
into Police system Spillman and TraCs.
Coordinate with other city departments and/or private organizations on community clean-ups.
Community clean-ups will be done in order to facilitate a good working relationship with the
community and the city.
Facilitates the procurement of department materials and supplies.
Will perform other duties assigned by the supervisor/department head when needed.

 Develop and maintain tourism marketing strategies.
 Conduct market research to determine the best tourism practices for the area.
 Coordinate meetings and training with the tourism and hospitality industry.
 Assist in training community members on the values and functions of tourism marketing
and exceptional hospitality.
 Prepare a variety of reports and records to determine tourism needs and program
effectiveness.
 Solicit, research, and secure alternative funding sources such as grants or donations for
the promotion of tourism.
 With approval of the Communications Director, prepare, submit and present press
releases and marketing information to the local media, social media, and other outlets to
promote educational programs, services, trainings, and activities.
 Assist in maintaining the department budget.
 Plan & coordinate community tourism and hospitality projects and events, both in and
out of town.
 Coordinate special events with the intent to educate and partner with outside entities
 Maintains regular communication with the New Mexico Hospitality Association
 Serve on a variety of local, state and national committees and boards as assigned; build
community coalitions to strengthen programs.
 Perform office administration duties such as copying, filing, operating fax machines, etc.
on an as needed basis.
 May serve on various employee committees, as required and assigned.
 Other duties as assigned.

Performs accounting and administrative functions in supervising the payroll system and
accounts receivable operations of the City. Oversees the operation and maintenance of the
computerized financial management system as applicable to named job functions. Maintains
security of confidential financial information in the central accounting system. Assists in
maintaining system administration by managing user attributes and roles in central accounting
system. Maintains and produces data queries within the central accounting system as
requested. Assures internal control of records are being maintained and that subsidiary
systems are set up properly with the central accounting system to ensure that overall financial
integrity is maintained in other departments. Supervises and maintains master payroll files;
makes changes if necessary. Supervises all compiled payroll data and records changes that
affect net wages. Coordinates with Personnel regarding payroll related employee benefit
programs such as taxes, insurance, and other deductions to be withheld. Reviews wages
computed and corrects errors to ensure accuracy of payroll. Prepares various statistical and
operational financial reports for City departments, state agencies, and federal agencies.
Supervises and maintains master accounts receivable files. Reviews and supervises billing,
posting and preparation of invoices for various receivables. Prepares 1099, payroll 941 and
W-2 for year end.
Supervises, directs, trains and evaluates the activities of assigned staff. Plans and organizes
workloads and employee assignments. Interviews potential employees and makes
recommendations for hiring and disciplinary actions. Performs duties of subordinates as
needed.

• Complete new hire process I9, W4 etc
• Set up appointments for new employees for DOT physicals
• Maintain employee records
• Perform manual attendants and vacation log entries using excel spreadsheets
• Kept daily attendants for supervisor and manager
• Calculate manual time cards each week for the process of payroll
• Process payroll on a bi-weekly schedule for up to 150 employees
• Process all quarterly taxes reports for the state of Texas and New Mexico 941, 940, Suta etc
• Software used is Microsoft Dynamics
• Maintained and enrolled all employees into the health, dental, and vision
• Set up employee for the retirement plan (401K) for all employees that wanted to enroll
• Verified and approved invoices
• Helped employees with payroll, benefits, and any other questions they may have reflecting their employment
• Worked closely on unemployment claims that might have come about
• Wrote correspondents to updating employees of any changes to the policy or upcoming events.

• Compiles payroll data, and enters data or computes and posts wages, and reconciles errors, to maintain payroll records, using computer online time cards or calculator
• Preparing, auditing, reviewing, analyzing, reconciling, and maintaining accounts receivable records and reports
• Knowledge of laws and regulations governing payroll processing and record keeping; also procedures for form 941 bi- weekly and quarterly payments
• Process year end wages for reporting W2 taxes to Federal and State agencies
• Follow complex written and oral instructions; ability to prepare neat, concise and accurate reports
• Deep knowledge of material and supplies request for proper coding, quantities requested, and authorized approvals on equipment, and stock
• Also handled the write-off accounts: Accounts receivable balances over 90 days old would be reported to a collection agency
• I would maintain the spreadsheets of payments retrieved from the collection agency
• On a monthly base I would reconcile 7 different accounts with the
• General Ledger.

• Operated multi-line phone system
• Provided exceptional customer service and technical support for all service Leaco offers
• Troubleshoot for PC Operating systems, specifically IP configuration and email
• Troubleshoot hardware and software issues and identify network/applications issues
• Verify provisioning and diagnose device or Network issues
• Use various administrative department tools and on-line resources for customer resolution
• Use trouble ticket system (Quintrex)for tracking customer interactions and problems
• Evaluate customers concerns and resolve problems to customer satisfaction
• Demonstrates and practices regularly the skills necessary to handle any Technical Support call type that is routed through Leaco including billing questions
• Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction
• Help solve a problem and transform a frustrated customer into a happy one.

• Process Server: Retrieve or gather Legal Documents from the Court or Attorneys such as Garnishment,
• Summons, and Subpoena's
• Servers the documents in accordance to State and Federal law.

• Receive complaints from public concerning crimes and police emergencies
• Broadcast orders to police patrol units in vicinity of complaint to investigate
• Operate radio, telephone, or computer equipment to receive reports of fires and medical emergencies and relay information or orders to proper officials.

• Answer incoming calls from providers and members
• Resolve basic types of customer service call inquiries including: Benefits Eligibility, Member material requests, Provider lookup, Authorization, Basic member administration, locate
• Explanation of Benefits (EOB) Resolve complex customer service inquiries including: Claim status, Claim explanation, Claim adjustments
• Solve problems, using sound business judgment, and follow through on commitments.

• Compile and post employee time and payroll data
• Reconciled and investigated errors on employee paychecks; computed and corrected discrepancy reports
• Request stop pay on direct deposits through the bank and calculated/reissued correct and retroactived pay for employees
• Verified legality of new hire social security numbers in daily contact with Social Security Administration
• Communicated with employeed and management to resolve diverse payroll issues in a center that serves over 32,000 employees and in multiple locations nationwide.