Tanya Santiago
Business Analyst
Fayetteville,GA
Summary
Seasoned business executive with a successful background of 20+ years’ experience in leading financial and business operations to achieve maximum growth and profitability. Visionary with exceptional ability to capitalize on new and emerging business opportunities. Measurable accomplishments in project management, strategic & tactical planning, new market penetration, strategic partnerships & alliances, mergers, acquisitions, human resource management, contracts, fiscal integrity, business startup and expansion. Adept in facing significant challenges in growth, competition and adapting policies & procedures used in meeting business goals.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Senior Business Operations Analyst
Austin, Santori, & Associates
Atlanta, GA
06.2017 - Current
- Maintain compliance for all federal and state requirements.
- Designed 15 workflow processes that have increased productivity and efficiency throughout company.
- Expanded company footprint through assessment of various business opportunities both domestically and internationally.
- Executed analysis of risks and identified risk mitigation strategies.
Business Development & Operations Manager
Iron Sheik Transporting
Fayetteville, GA
12.2013 - 06.2017
- Drove system improvement efforts from concept to completion while strategically managing all compliance matters, staff, finances and logistics.
- Established and maintained relationships with key clients that resulted in 35% increase to annual revenue.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Performed research to uncover potential target areas, markets and industries.
Founder & President
NHA, Inc
Atlanta, GA
10.2008 - 08.2013
- Established a full-service debt brokering and collection firm. Led silent investor from the business plan and concept, through growth & development, to profitability and acquisition.
- Developed all working policies and procedures for following departments: human resources, accounting, training, compliance, and management.
- Initial monthly revenues of $60k quickly grew to staff of 50+ with monthly revenue averaging $140k.
- Directly handled all debt purchasing, outsourcing and sales.
Director of Operations
Vandenberg, Chase, & Associates
Atlanta, GA
02.2006 - 10.2008
- Recruited to lead a staff of 53 in legal collection department for corporate account receivables.
- Procured new key clients which resulted in expansion of department to staff of over 130 people and 59% increase in annual revenue.
- Spearheaded opening of larger facility including strategic planning, office procurement, full scaled build out, equipment and fixture purchasing, vendor contract administration, technology implementation, department development and hiring of key management members.
- Designed, created, and implemented human resource policies and procedures, accounting policy and procedures, and training and compliance materials for management and call center employees. Responsible for the P&L reports, forecasts, budgets, and payroll.
Senior Risk Manager
Dun & Bradstreet
Atlanta, GA
02.2003 - 09.2005
- Quickly promoted to Senior Credit and risk manager for departments largest commercial client- American Express Corporate.
- Managed team of up to 50 account managers and increased monthly liquation rate from 21% to 33% during my tenure.
- Developed “Gatekeeper Program,” which decreased headcount, increased profits, and gave us greater competitiveness, significantly increasing our overall liquidation numbers. It was implemented throughout entire company.
- Oversaw all phases of American Express corporate cards, from initial account approval to legal retainer, if needed.
Sales Associate
Lexus Of South Atlanta
Union City, GA
06.2001 - 02.2003
- Managed all leads from corporate Auto Buying Program, which gives employees, of qualifying corporations, significant discount on their purchase of new Lexus.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Drove team revenue totals by bringing in top sales numbers.
- Worked closely with finance department in closing sales deals.
Education
BBA - Finance
Kennesaw State University
Kennesaw, GA 09.1998 - 06.2003
Skills
Business Process Mapping
undefinedTimeline
Senior Business Operations Analyst
Austin, Santori, & Associates
06.2017 - Current
Business Development & Operations Manager
Iron Sheik Transporting
12.2013 - 06.2017
Founder & President
NHA, Inc
10.2008 - 08.2013
Director of Operations
Vandenberg, Chase, & Associates
02.2006 - 10.2008
Senior Risk Manager
Dun & Bradstreet
02.2003 - 09.2005
Sales Associate
Lexus Of South Atlanta
06.2001 - 02.2003
BBA - Finance
Kennesaw State University
09.1998 - 06.2003
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