TANYA SCALES
LANSING,Illinois
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
JOHN GUIDER PHOTOGRAPHY
Lansing, IL
05.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Updated account information to maintain customer records
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
Certified Massage Therapist
HANDS OF HEALER
MARIONETTE PARK, ILL
05.2009 - 06.2022
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques
- Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs
- Restored proper flow of body's internal energy through Shiatsu techniques, improving activity of nervous system, hormonal balance and cardiovascular and lymphatic circulation
- Aided customers in weight loss and detox through use of body wraps
- Relieved muscular tension and alleviated cellulite through myofascial release and instruction in self-myofascial release therapy
- Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury
- Provided safe, effective and appropriate massage therapy techniques during customer appointments
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets
- Grew sales with great work ethic, individualized beauty care plans and positive attitude
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation
- Created marketing advertisements to increase awareness of services and boost sales
- Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections
- Maintained client treatment records and designed long-term care programs for return customers
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness
- Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy
- Provided treatment for medical conditions and injuries through therapeutic massage
- Prepared oils and lotions for massages
- Worked with clients to ascertain medical history, potential issues and areas needing support
- Performed aroma therapies and specialized relaxation techniques
- Diversified services by training in additional techniques such as Thai massage
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions
- Advised clients on areas such as posture, at-home exercises and stretches
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Relieved muscular tension and alleviated cellulite through myofascial release and instruction in self-myofascial release therapy.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
- Created marketing advertisements to increase awareness of services and boost sales.
- Aided customers in weight loss and detox through use of body wraps.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
- Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
- Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Diversified services by training in additional techniques such as Thai massage.
- Performed aroma therapies and specialized relaxation techniques.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
- Prepared oils and lotions for massages.
- Provided treatment for medical conditions and injuries through therapeutic massage.
Education
NURSING - MASSAGE THERAPIST
Everest College - Alhambra
MARRIONETTE PARK06.2010
DEGREE iN CUSTOMER SERVICE - Customer Service FOR AMERICAN AIRLINES
MALCOME X COLLEGE
Chicago, IL06.1997
Skills
- Customer Data Confidentiality
- Customer Account Management
- Order and Refund Processing
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
- Upbeat and Positive Personality
- Upselling Products and Services
- Data Entry and Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
JOHN GUIDER PHOTOGRAPHY
05.2018 - Current
Certified Massage Therapist
HANDS OF HEALER
05.2009 - 06.2022
NURSING - MASSAGE THERAPIST
Everest College - Alhambra
DEGREE iN CUSTOMER SERVICE - Customer Service FOR AMERICAN AIRLINES
MALCOME X COLLEGE
Similar Profiles
Shaun BlackShaun Black
Photographer at John F Black PhotographyPhotographer at John F Black Photography
Jenny MessimerJenny Messimer
Photographer at Photography By John TippsPhotographer at Photography By John Tipps
Grace TanGrace Tan
Chief Mobilization Officer at RFID Guider Technology Co., LtdChief Mobilization Officer at RFID Guider Technology Co., Ltd