Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tanya Schilling

Tanya Schilling

Monroe,VA

Summary

Highly driven General Manager recognized for excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

21
21
years of professional experience

Work History

General Manager

Firehouse Subs
Forest, Virginia
09.2023 - Current
  • Guided management and supervisory staff to promote smooth operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Crew Member

Hardee’s
Forest
03.2020 - 09.2023
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves and cases with new or transferred items.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Restocked kitchen supplies including food products and utensils.

Assistant Manager/General Manager

Arby's
Lynchburg, Virginia
02.2004 - 08.2020
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with safety regulations and company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Education

High School Diploma -

Amherst County High School
Lynchburg, VA
05-2003

Skills

  • Strategic planning
  • Schedule management
  • Verbal and written communication
  • Staff supervision
  • Staff management
  • Efficient multi-tasker
  • Training and coaching
  • Inventory control
  • Team player
  • Money Management

Timeline

General Manager

Firehouse Subs
09.2023 - Current

Crew Member

Hardee’s
03.2020 - 09.2023

Assistant Manager/General Manager

Arby's
02.2004 - 08.2020

High School Diploma -

Amherst County High School

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Tanya Schilling