Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Tanya Seifert

Grand Blanc,MI

Summary

Transportation Router/logistics planning with 20 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of UPS Logistics also a Union environment and DOT compliance requirements. Highly organized with strong attention to detail, ability to hand multiple projects simultaneously with hight degree of accuracy and work with commitment to customer service and meeting deadlines. Result-driven candidate with extensive knowledge of logistics and driver regulations. Possesses excellent problem-solving and communication skills.

Overview

24
24
years of professional experience

Work History

Corporate Account Associate

US Foods
05.2023 - 11.2023
  • Worked varied hours to meet seasonal and business needs.
  • Interacted with customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Customer Service for National Sales

US Foods
10.2021 - 05.2023
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Determined customer needs and interests to recommended to customers.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Lead Router

US Foods
05.2000 - 10.2021
  • Analyzed and recommended refinements using UPS Logistics system (roadnet) to process, reduce associated costs, in a minimal timeframe.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Worked with union and non union environment.
  • Maintained open communication with reporting to all departments to facilitate smooth collaboration.
  • Trained and provided guidance with DOT hours and Union Rules to new team members to apply best practices and comply with protocols and regulations..
  • Maintained updated customer information and detailed complaints from customers/drivers and communicated these issues to the appropriate persons.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Organized records of around 115 routes, vehicles, schedules and completed orders.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Created bid books and bid every 6 months for driver routes and equipment.
  • Quarterly re -routes with District Sales to improve routing and help reduce cost.

Education

High School Diploma -

Harrison High School
Farmington Hills, MI
06.1994

Skills

  • Preparing Reports
  • Order Fulfillment
  • Issue Resolution
  • POS System Operation
  • Supporting Sales Staff
  • Production Support
  • Computer Competencies
  • Program Support
  • Data Entry
  • Workplace Safety

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Corporate Account Associate

US Foods
05.2023 - 11.2023

Customer Service for National Sales

US Foods
10.2021 - 05.2023

Lead Router

US Foods
05.2000 - 10.2021

High School Diploma -

Harrison High School

Similar Profiles

CREATE PROFILE
Tanya Seifert