Tanya Seltz
Ethridge,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational and technical skills. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
38
38
years of professional experience
Work History
Marketing Manager
Lazy Daisy
Lawrenceburg, TN
08.2017 - 01.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, customer events, promotional strategies.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market business.
- Maintained complete database of files, contacts.
- Used accounting software to prepare monthly financial reports.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, .
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Established strong vendor relationships to maintain and support business.
- Optimized store displays and appearance via strategic merchandising.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Interviewed and worked closely with vendors to acquire and develop desired products.
Merchandiser Specialist
Work Smart Inc.
Franklin, TN
03.2015 - 08.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Read and executed plan-o-grams.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
Area Supervisor
Kohl's
Franklin, TN
03.2013 - 11.2015
- Evaluated employee skills and knowledge regularly, training and mentoring individuals .
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop improvements and support long-term business needs.
- Fielded customer complaints and comments.
- Delegated daily tasks and oversaw [Number] employees.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained cleanliness and organization of store, working closely with employees to systemize tasks.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Co-Owner
Receptive Affair
Hendersonville, TN
01.2011 - 09.2014
- Developed campaigns, led design and tracked results.
- Drove traffic to Hendersonville Marketplace by creating and implementing promotional plans.
- Planned and prepared advertising and promotional material to increase sales of Vendors.
- Attended trade shows and events as recruiting representative.
- Maintained information and client satisfaction for all accounts.
- Strategically targeted customers for specific sales needs and closely monitored sales trends.
Trainer/Manager
Curves
Franklin, TN
09.2000 - 11.2012
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to customers.
- Coordinated ongoing technical training for new members.
- Implemented new learning strategies depending upon customer skill levels.
- Modified workout plans according to fitness levels and medical considerations.
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Instructed on proper use of equipment for safety of all members.
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Encouraged participation and increased enjoyment with fun routines and music accompaniment.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Promoted total wellbeing by encouraging students to improve nutrition, weight control and lifestyle.
Office Manager
Grasshopper Landscape
Franklin, TN
03.2000 - 12.2010
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed all office operations.
- Coordinated special projects and managed schedules.
- Sourced vendors for special project needs..
- Initiated timely project management within budget constraints for proposals.
- Responded to customer requests for products, services and company information.
- Developed detailed proposals for estimates for new customers.
Vault Teller
First Union Bank
Brentwood, TN
08.1990 - 01.1994
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Properly processed deposits, withdrawals and payments for customers daily.
- Maintained, organized and stocked teller window areas.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Education
Jr. Accountant - Accounting And Finance
Branell College
NashvilleHigh School Diploma -
Greenbrier High School
Greenbrier, TNReal Estate
Kaplan College
OnlineSkills
- Strategic Planning and Alignment
- Product and Service Specification
- Trade Show Coordination
- Project Proposals
- Journal Entry Preparation
- Effective and Professional Communication
- Monthly and Annual Journal Entries
- Financial Statements
Timeline
Marketing Manager
Lazy Daisy
08.2017 - 01.2020
Merchandiser Specialist
Work Smart Inc.
03.2015 - 08.2017
Area Supervisor
Kohl's
03.2013 - 11.2015
Co-Owner
Receptive Affair
01.2011 - 09.2014
Trainer/Manager
Curves
09.2000 - 11.2012
Office Manager
Grasshopper Landscape
03.2000 - 12.2010
Vault Teller
First Union Bank
08.1990 - 01.1994
Jr. Accountant - Accounting And Finance
Branell College
High School Diploma -
Greenbrier High School
Real Estate
Kaplan College
Similar Profiles
Isabelle RobinsonIsabelle Robinson
Cashier at Lazy DaisyCashier at Lazy Daisy
Mary HolmesMary Holmes
Retail Sales Associate at Lazy DaisyRetail Sales Associate at Lazy Daisy
Virginia RaineyVirginia Rainey
Delivery Driver at Lazy Daisy Flowers & GiftsDelivery Driver at Lazy Daisy Flowers & Gifts