Tanya Sentman
Colorado Springs,CO
Summary
A highly-developed Administrative Specialist with over 15 years in customer service and 5 years of health care/clinical experience. Contributes to projects that align with KFHP priorities, mission and vision. Helps ensure quality issues and setbacks are quickly identified and resolved within primary care. Facilitates the health and safety meetings for 2 clinics with staff and providers. Quickly asses operational needs and develops innovative strategies to improve clinic quality.
Overview
11
11
years of professional experience
Work History
Office Administration Specialist II
Kaiser Permanente
Castle Rock/ Parker, CO
07.2023 - Current
- Maintains effective relationships with others by sharing resources and knowledge with coworkers and managers.
- Create monthly reports for leadership to compare trends within the clinic, areas needing improvement and for gathering and analyzing information. Reposts the data to Medical Director, focusing on changes, statistics and quality within the clinic.
- Contributes to project implementation and development for unit based teams within both clinics.
- Helps facilitate with the training of new procedures and or products for staff and providers.
- Handles incoming complaints from patients and formal grievances within both clinics
- Supports staff, providers, department managers and ancillary departments with any face to face patient matters that may arise.
- Facilitates monthly health and safety meeting with staff and providers for both clinics to help identify safety hazards, accidents, and incidents.
- Helps facilitate monthly UBT meetings to help align clinical standards to regional standards, keep staff moral positive and increase overall quality for the clinic and its patients.
Patient Registration Associate
Kaiser Permanente
Colorado Springs, CO
03.2022 - 07.2023
- Responsible for the registration and check-in of patients, scheduling of appointments, verification of insurance, entering demographic data and collection of copay, pre-pays and outstanding balances.
- Assist patients with benefit questions and medical assistance applications.
- Work with the providers and other clinical staff with clear and efficient communication to ensure best possible care for patients.
- Trained new patient registration associates for the SoCo region, set up DAR and other applications required for the position to help new employees.
- Received recognition for Honoree for Performance in Excellence for 2022.
- Maintained above average score for both courtesy and respect and cost knowledge since being at Parkside.
Physician Support Unit, Senior Agent
Evicore
Colorado Springs, CO
10.2018 - 11.2021
- Responsible for assisting providers and their staff with the correct path for the next level of review for their patient's case.
- Assisted other agents with their questions and where to find resources.
- Assisted with escalated calls as a senior agent while remaining empathetic to the situation at hand to obtain desired outcome for the patient.
- Conducted audits, generated reports and trackers to provide feed back to team members and supervisors.
- Selected for the CAT (cultural action team) team that was intended to increase work environment satisfaction and morale. Developed projects and raised awareness for workplace diversity and acceptance.
- Maintained a near perfect audit score while on the escalation line.
Adult Supervisor
Mokapu Elementary School
Kailua, HI
12.2017 - 06.2018
- Responsible for the safety and welfare of all students on a closed campus.
- Assessed and documented any issues involving students and safety violations made by unknown persons.
- Helped facilitate emergency drills such as active shooter and off campus evacuation for over 1000 people.
- Maintained adherence to school and military conduct and safety protocols.
Business Owner/Operator
The Cleaning Fairy
Kailua, HI
08.2015 - 05.2018
- Developed and presented business model to potential long term clients.
- Full move out/in cleaning for military families and local real estate agents.
- Maintained relationships with military relocation agencies.
- Provided clients with detailed potential cost sheets.
- Ordered and maintained all products and equipment. Utilized input/output matrix for maximum business outcome.
Realtor
Tierra Antiqua Realty
Sierra Vista, AZ
10.2013 - 07.2015
- Represented buyers and sellers of developed and undeveloped properties.
- Advertised client properties on websites, through social media and in real estate guides.
- Kept up with time sensitive needs in a fast-paced industry.
- Negotiated, facilitated and managed real estate transactions.
- Communicated with clients to understand their property needs and preferences.
Education
Bachelor of Science - Human Nutritional Sciences
University of Manitoba
Canada06.2005
Volunteer Experience
572nd Military Intelligence Company
Family Readiness Group Leader
Aug 2007 to Sept 2011
- Responsible for preparing soldier's families for training exercises and deployments.
- Worked hand in hand with the Company Commander and 1st Sergeant to insure family readiness
- Addressed spouse cares and concerns and planned for meal help and child care assistance
- Provided resources for families to help them cope with the time away from their soldier, how to obtain documents that are crucial during deployments, job opportunities.
- Contributes to developing quality strategies in alignment with KFHP strategic priorities, mission, and vision. Coordinates and collaborates across areas to recommend actions based on reviews of regional quality reports. Identifies opportunities for improvement and helps establish priorities. Contributes to recommending actions to senior leadership to improve clinical quality. Helps determine accountability and ensure quality issues are identified and resolved. Acts as a subject matter expert for clinical quality processes and regulations within a specified area to review and act on results of data analysis, monitor corrective action plans, and review and approve quality policies. Facilitates the oversight of and coordination with the functions of Quality Committees and subcommittees. Contributes to the annual approval of Quality Program description, work plans, and annual evaluations
Timeline
Office Administration Specialist II
Kaiser Permanente
07.2023 - Current
Patient Registration Associate
Kaiser Permanente
03.2022 - 07.2023
Physician Support Unit, Senior Agent
Evicore
10.2018 - 11.2021
Adult Supervisor
Mokapu Elementary School
12.2017 - 06.2018
Business Owner/Operator
The Cleaning Fairy
08.2015 - 05.2018
Realtor
Tierra Antiqua Realty
10.2013 - 07.2015
Bachelor of Science - Human Nutritional Sciences
University of Manitoba
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