Tanya Serrano
Weslaco,TX
Summary
Accomplished 8 years of Registered Medical Assistant with a proven track record of Geriatric , Adult , childcare pediatrics and ORR organization, federal working in childcare with minor immigrant children , adept in HIPAA compliance and emergency response preparedness. Demonstrates a compassionate approach while significantly improving patient care through effective immunization administration and fostering positive outcomes. Skilled in both clinical documentation and providing empathetic patient support, showcasing a blend of technical proficiency and skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering medications, and patient education. Known for reliability, compassion, and effective communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Sunny Glen Children's Home
12.2023 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Provide health management, effective communication, and leadership in the execution and direction of quality services to youth, staff, and medical service staff. Must be sensitive to the needs of the youth.
- Manage and monitor the delivery of services to patients ensuring compliance in the performance of all aspects of youth care in accordance with Company policy and procedures, State and Federal guidelines.
- Prepare youth for examinations and record the medical intake, take vital signs, height, and weight. Initiate routine lab tests after triage of youth such as pregnancy tests.
- Assist the medical provider staff with examination procedures when needed such as patient screening and triage.
- Administer medications under the provider's orders, except I.V. medications.
- Update youth charts regarding allergies, medication use, and immunization history at each visit.
- Administer immunizations understanding orders from the provider. Phlebotomy-Obtains blood specimens by performing venipuncture, finger sticks, and implant PPD when necessary.
- Educate and counsel youth concerning their disease, treatment, and prevention of disease.
- Answer youth's questions after consultation with the provider or as per established procedures in that regard (to include but not limited to health questions, medication refills, and lab results.)
- Continually assess areas of improvement and develop plans and evaluation criteria for such.
- Oversee and direct all youth care staff to ensure adequate monitoring. Ensure delivery of safe and efficient quality care. Assist in health education classes when necessary.
- Obtain, compile, and maintain medical files on each intake. Ensure proper daily documentation in the database and maintain a hard copy of required documents and medical records.
- Schedule and comply with required medical appointments and timelines. Respond and comply with individual emergency medical needs immediately.
- Maintain and review an accurate and complete list of medical supplies, prescribed medications, and over-the-counter medication. Order medical supplies, and medication when necessary.
- Collect, maintain, and submit weekly, monthly, quarterly, and annual reports to the supervisors.
- Facilitate and conduct self-administration of medication and side effects training to employees as required.
- Provide a fail-safe plan with medication count, label accuracy, and self-administration of medication, including over-the-counter drugs.
- Schedule and provide transportation when needed to clients on medical appointments with assistance from other staff when necessary.
- Submit, review, and follow up all the Significant Incidents Report regarding Medical Issues.
- Able to react to change productively and handle other essential tasks as assigned
- Develop and expand medical, specialty, and dental services with local providers.
- Maintain Health Information Privacy HIPAA
Registered Medical Assistant
Loyal Source Government Services, LLC
11.2022 - 09.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Answer youth's questions after consultation with the provider or as per established procedures in that regard (to include but not limited to health questions, medication refills, and lab results.)
- Continually assess areas of improvement and develop plans and evaluation criteria for such.
- Oversee and direct all youth care staff to ensure adequate monitoring. Ensure delivery of safe and efficient quality care. Assist in health education classes when necessary
Registered Medical Assistant
Wellmed Medical Group
09.2020 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Registered Medical Assistant
Favorite Staffing
12.2021 - 09.2022
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Conducted pre-screening assessments for patients before their appointments to facilitate a quicker intake process upon arrival at the clinic.
- Increased efficiency in the workplace by training new Medical Assistants on office policies, procedures, and best practices.
- Maintained a clean and safe work environment through diligent equipment sterilization practices and adherence to OSHA guidelines.
- Maintained compliance with HIPAA regulations by safeguarding confidential patient information during record-keeping processes.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.
- Enhanced patient experience by creating a comfortable environment for COVID-19 vaccinations, addressing individual needs and concerns with empathy.
- Promoted positive public health outcomes through active participation in community outreach events designed to increase awareness about COVID-19 vaccinations.
- Completed screening questions with patients following CDC guidelines.
- Conducted post-vaccination follow-ups with patients as needed, monitoring their health status and answering any questions or concerns they may have had after receiving the vaccine.
- Assisted in coordinating vaccine distribution efforts, effectively allocating resources and managing supplies for optimal clinic performance.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Provided support to other healthcare professionals involved in the vaccination process by sharing knowledge and expertise in administering COVID-19 vaccines safely and effectively.
- Wore face mask, eye protection, medical gloves and PAPR.
- Managed situations in compliance with legal requirements and with minimal risk to patient and institution.
- Educated patients on preventive healthcare strategies and at-home care.
- Upheld correct protocols for infection prevention and control
Registered Medical Assistant
RGV Internal Medicine
09.2018 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Increased patient satisfaction by delivering personalized care tailored to individual needs during immunizations and testing procedures.
- Maintained accurate records of attendance, immunizations, and emergency contact information for each child enrolled in the program.
- Discussed possible side effects of medications and immunizations with patients and patients' families.
- Improved vaccination rates within the community through diligent administration of immunizations in accordance with guidelines.
Registered Medical Assistant Technician
Rgv Adult & Geriatric Medicine Specialists
02.2017 - 08.2018
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Collected and prepared specimens for laboratory testing.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Demonstrated adaptability by assisting with various specialties within the practice, expanding knowledge base and skill set.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
National Register Medical Assistant - Healthcare
The Healthcare College of Professionalism
McAllen, TX02.2017
High School Diploma - High School
Weslaco High School
Weslaco, TX06.2013
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Phlebotomy techniques
- Minor surgical assistance
- Medication administration
- Preventive healthcare measures
- Patient assessments
- Vital sign monitoring
- Wound care assistance
- Privacy and confidentiality
- Needs assessments
- Emergency response preparedness
- Medical terminology proficiency
- Vital signs measurement
- First aid and CPR
- Infection control procedures
- Compassionate
- Medical terminology knowledge
- Sterile technique
- Professional bedside manner
- Maintaining confidentiality
- Reliable team player
- Specimens collection and processing
- EMR / EHR
- Simple dressings
- Direct patient care
- Patient management
- CPR
- Data entry
- Electronic health records
- Patient flow management
- OB/GYN procedures
- Patient-focused care
- Wound care specialist
- Conflict resolution
- Indirect patient care
- Complex Problem-solving
- Fluent in languages
- Electrocardiographic rhythm recognition
- Valid state driver's license
- Calm in crisis situations
- Case documentation
- Report writing
- Case report development
- Emergency response
- Childcare experience of 2 years plus Federal /ORR
Certification
- BLS (CPR and AED) American Heart Association
- National Register Medical Assistant Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Medical Assistant
Sunny Glen Children's Home
12.2023 - Current
Registered Medical Assistant
Loyal Source Government Services, LLC
11.2022 - 09.2023
Registered Medical Assistant
Favorite Staffing
12.2021 - 09.2022
Registered Medical Assistant
Wellmed Medical Group
09.2020 - 12.2022
Registered Medical Assistant
RGV Internal Medicine
09.2018 - 09.2021
Registered Medical Assistant Technician
Rgv Adult & Geriatric Medicine Specialists
02.2017 - 08.2018
- BLS (CPR and AED) American Heart Association
- National Register Medical Assistant Certificate
National Register Medical Assistant - Healthcare
The Healthcare College of Professionalism
High School Diploma - High School
Weslaco High School
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