Hi, I’m
Tanya Serrano
Weslaco,TX
Summary
NRCMA with 7 years of experience with comprehensive background and compassionate patient care , bedside care for geriatric patients and pediatrics. Competent in organizing charts , preparing patients rooms and supporting doctors through triaging patients and office administration. Positive and unbeat with excellent communication skills and clinical procedures. Authorized to work in the US for any employer
Overview
4
years of professional experience
Work History
Favorite Healthcare Staffing
Certified Registered Medical Assistant
01.2022 - Current
Job overview
- Observed patients from pediatric to adults
- Vaccines administered
- Bilingual/ Fluent Spanish and English
- CPR/BLS certified
- Register certified medical assistant -certification
- Patient infection education control of Covid-19
- Specimen collection COVID-19
- Vaccinating pediatrics to adults
- Triage patients
- Vaccine preparation
Loyalsource
Medical Assistant
11.2022 - 08.2023
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Supervised and interacted with children and planned and implemented age-appropriate activities.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Addressed behavioral and learning issues with parents and daycare management.
- Administered required vaccinations and advocated for adherence to vaccination schedule for best disease prevention.
- Assessed developmental progress to foster mental and physical wellness in pediatric patients.
- Established preventive health practices in alignment with developmental markers and family health history.
- Provided yearly physicals, sports physicals and immunizations to children.
- Advised patients, parents or guardians and community members concerning activity, hygiene and disease prevention.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked with obese pediatric patients and family members to devise health plans encompassing nutrition, exercise and alteration of eating habits.
Contact Services
Customer Service Representative
08.2019 - 08.2022
Job overview
- Potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording and verifying account information
- Cancel or upgrade account information
- Place or cancel orders from direct customers, distributors and agency
- Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
WellMed
Medical Assistant
09.2020 - 01.2022
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient spirometry.
Education
The College of ProfessionalismMcAllen, TX
Certificate from Medical Assisting
11.2017
Weslaco High SchoolWeslaco, TX
High school diploma
07.2013
GED
Skills
- Administering Vaccines
- Excellent time management skills and ability to multi-task and prioritize work
- Docu mention
- Bilingual (spanish , english)
- Collaboration
- Hard worker
- Trustworthy
- Efficient and reliable team player
- Charting expertise
- Phone Etiquette
- Insurance and billing coding
- Medical terminology knowledge
- Phlebotomist
- Vital signs / triage patients
- CPR certification
- Wound care
- EKG’s
- Urinalysis tests
- Patient care assistance
- PCT skills
- Patient observation
- Sterilize equipment
- Medical Assistant
- RIO GRANDE MEDICINE
- July 2019 to September 2021
- Supported 8 clinicians
- Roomed patients
- Measured vital signs
- Prepared charts
- Called in medication refills
- Restocked patient rooms
- Vaccines administered
- EKGs
- Urinalysis test
- Blood draw (venipuncture)
- Insurance verification
- CPR certified
- Certified licensed
- Maintain accurate records of patients care , progress and concerns
- Perform procedures
- Explain procedures , and medications , diets , or physician orders or instructions to patient
- RGV Adult & Geriatric Medicine - Weslaco, TX
- May 2017 to July 2018
- Performed clinical skills under physician supervision
- Assisted doctor with in-office procedures
- Used EHR system
- Obtained patient vitals
- Administered vaccines
- Scheduled patient appointments
- Performed patient assessments
- Responsible for front office duties
- Processed medication refill requests
- Triage calls
- Vitals triage
- Skills
- Administering Injections (7 years)
- Word Processing (7 years)
- Patient Care (7 years)
- Laboratory Experience (3 years)
- Medical Office Experience
- Insurance Verification (7 years)
- Phlebotomy (7 years)
- Triage (7 years)
- Hospital Experience (3 years)
- Anatomy Knowledge (6 years)
- Computer Skills (7 years)
- Epic
- Medical Records (7 years)
- Phone Etiquette (6 years)
- ICD-10
- Medical Scheduling (4 years)
- Vital Signs (7 years)
- EMR Systems (7 years)
- Venipuncture (7 years)
- Physiology Knowledge (7 years)
- Clerical Experience
- CPT Coding (7 years)
- Medical Terminology (7 years)
- Caregiving (7 years)
- Transcription (5 years)
- ICD Coding (7 years)
- Medical Coding (7 years)
- Quality Assurance (3 years)
- Cerner (6 years)
- Patient observation (7 years)
- Customer service (4 years)
- Home care (4 years)
- Help desk (4 years)
- Typing (6 years)
- E-commerce
- Nursing (6 years)
- Memory care
- Charge experience (3 years)
- Documentation review (7 years)
- IOS
- Sales
- Research
- Adobe Acrobat
- Analysis skills
- Catheter Change and Preparation
- Managing Prescription Refills
- Suture Removal
- Dressing Changes
- Pulmonary Function Tests (PFTs)
- Scheduling Medical Appointments
- Sterile Procedures and Techniques
- Simple Dressings
- Patient Toileting
- Human Anatomy and Physiology
- Clinical Applications
- Punch Biopsies
- Foley Catheter Insertion and Removal
- Excisional Biopsy
- IV Discontinuation
- Direct Patient Care
- Patient Skin and Nail Care
- EMR Systems
- Wound Care and Irrigation
- Charting Expertise
- Restocking Lab Supplies
- Assisting with Physical Exams
- Advanced Anatomy Knowledge
- Patient Feeding
- Examination Scheduling
- Customer Service
- Medical History Collection
- Proper Sterilization Techniques
- Updating Medication Histories
- Answering Questions
- Image Formation and Display Expertise
- Medical Procedures Understanding
- Knowledge of EKG Rhythm Interpretation
- Pulse Oximetry
- Patient Medical Histories
- Electronic Medical Record
- Medical Terminology
- Ear Irrigations
- Needs Assessment
- Medical Records Management
- Specimen Collection
- Medical Billing and Coding
- Patient Data Management Systems
- Cleaning and Sanitizing
- Medical Histories and Vital Statistics
- Complex Problem-Solving
- Team Management
- Antigen Testing
- Electrocardiography
Accomplishments
- March 2017 to March 2023
- National Register Certified Medical Assistant
- February 2017 to February 2023
Languages
English / Spanish
Native or Bilingual
Timeline
Medical Assistant
Loyalsource
11.2022 - 08.2023
Certified Registered Medical Assistant
Favorite Healthcare Staffing
01.2022 - Current
Medical Assistant
WellMed
09.2020 - 01.2022
Customer Service Representative
Contact Services
08.2019 - 08.2022
The College of Professionalism
Certificate from Medical Assisting
Weslaco High School
High school diploma
GED
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