Tanya Serrano
Del Rio
Summary
Innovative professional with extensive experience in training and development, focused on empowering individuals in the financial sector. Committed to delivering impactful financial literacy programs and optimizing recruitment processes to drive organizational growth.
Cultivate community partnerships for the community's benefit through leading and assisting local community members.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Recruiter & Associate
Money Concepts
Del Rio, TX
08.2021 - Current
- Recruit financial professionals for the Eagles Network through active cold calling, email campaigns, recruiting events, partnering with business professionals to leverage partnerships and relationships.
- Plan and prepare financial professionals for office audits to ensure that they are up to date with industry changes for their independent offices, Provide training and best practices for each individual.
- Collaborate with community members to seek partnerships through financial literacy presentations.
- Seek prospects for the firm to deliver wholistic financial literacy, opportunities to partner and expand services at local, state, and national level.
- Work with clients to sign paperwork, processes to complete their rollovers, health & life insurance licensed associate to service the clients with their needs.
Educator
San Felipe Del Rio Consolidated Independent School District
Del Rio, TX
01.2018 - 08.2021
- Developed and implemented lesson plans aligned with state curriculum standards. for students pre-covid, during and after covid.
- Facilitated engaging classroom activities to enhance student learning and participation. Tailor lesson plans that would meet each student at their independent learning style.
- Assessed student progress through formative and summative evaluations, adjusting instruction as needed.
- Collaborated with colleagues to design interdisciplinary projects that foster critical thinking skills.
- Deliver instruction through virtual classroom meetings, communicate with parents to ensure that their students continued to received quality instruction from home.
Retail Store Manager
HEB Grocery Store
Del Rio, TX
01.2006 - 01.2018
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Trained and developed staff on best practices in customer service and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and drive promotional strategies for increased revenue.
- Create schedule for 100 plus employee's
- Serve on the board for Feast of Sharing for the community events.
Education
Bachelor of Science - Bilingual Education
SulRoss State University
Del Rio, TX05-2020
Skills
- Recruitment process improvement
- Recruitment metrics analysis
- Cold calling
- Time management
- Collaborative Problem-solving
- Job posting optimization
- Screening resumes
- Onboarding coordination
- Verbal and written communication
- Team motivation
- Public speaking
- Training and onboarding
Accomplishments
Women of Distinction Award at HEB in Austin, TX- 2007
Women of Distinction Award at HEB Del Rio, TX -2010
First READ cohort at SFDR-CISD in Del Rio, TX-2019
Admin of the year award in Del Rio, TX- Del Rio Hispanic Chamber 2021
Employee of the year in Del Rio, TX at Money Concepts 2022
Certification
- Texas Life & Health Insurance Agent since 2022
Languages
Spanish
Professional Working
Timeline
Regional Recruiter & Associate
Money Concepts
08.2021 - Current
Educator
San Felipe Del Rio Consolidated Independent School District
01.2018 - 08.2021
Retail Store Manager
HEB Grocery Store
01.2006 - 01.2018
Bachelor of Science - Bilingual Education
SulRoss State University