Tanya Setterburg
Altoona,US
Summary
Highly skilled and experienced professional with a proven track record of success. Expertise in process optimization, quality improvement, compliance, and data analysis. Proven ability to identify and implement solutions that improve efficiency, reduce costs, and mitigate risks. Motivated and results-oriented with a passion to learn new things and take on new challenges.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Executive
Simple Mining
Cedar Falls, IA
03.2022 - Current
- Secure and manage B2B sales contracts for cryptocurrency mining repair services, generating $X in new annual recurring revenue.
- Attend various networking events to identify sales opportunities and build relationships.
- Maintain updated knowledge of changing industry, standards and trends related to accounts.
- Provide comprehensive account management, including setting up repairs, and delivering ongoing support to ensure customer success.
- Serve as the primary point of contact for customers, fostering strong relationships, resolving concerns promptly, and achieving a 95% customer satisfaction rating.
- Manage client accounts with meticulous attention to detail, actively monitoring performance, and proactively addressing potential issues.
- Collaborate with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Negotiate contracts with clients to ensure profitable outcomes for the company.
- Proactively address customer concerns and resolving issues in a timely and efficient manner.
Senior Underwriting Quality Analyst
SitusAMC (department eliminated)
New York, US
06.2021 - 03.2022
- Maintained a consistent accuracy rate of 99.77% in quality, which demonstrates my attention to detail and dedication to producing work of the highest standard
- Oversaw moderately complex loans by ensuring the due diligence work was completed on time and to a high level of customer satisfaction
- Conducted daily quality reviews and audits on underwriting work to minimize company risks and proactively identify opportunities for improvement prior to client submission
- Collaborated with senior management to identify emerging trends and develop and implement effective internal policies and procedures aimed at minimizing errors and maintaining the highest levels of quality.
Territory Account Manager
Kellogg
Battle Creek, MI
06.2019 - 06.2021
- Utilized the Kellogg Planning System (KPS) to guide operational (weekly) production, inventory, sales, and distribution decisions for breakfast cereal and other foods to various food chains.
- Collaborated with store management to make data-driven decisions by developing strategies for cost reduction through a market analysis in Tableau with other stores in the area, resulting in a 10% reduction in overall supply chain costs.
- Ranked number 2 in the region for sales for 5 consecutive quarters, demonstrating my ability to drive results and negotiate effectively with suppliers to achieve assigned sales targets for Kellogg products within their territory.
- Developed and implemented effective sales strategies tailored to specific customer needs and market trends.
General Manager
CPR Cell Phone Repair
Cedar Falls, IA
01.2017 - 06.2019
- Traveled to various locations to ensure the efficient and effective day-to-day running of the business.
- Identified and solved problems quickly and efficiently in order to resolve conflict.
- Represented the business at industry events and meetings.
- Stayed up-to-date with industry trends and best practices in order to communicate effectively with all levels of staff, customers, and stakeholders.
Senior Quality Controls Analyst
MetLife
West Des Moines, IA
03.2011 - 06.2016
- Collaborated with team members to manage compliance-related exceptions and escalations, providing timely and accurate information on potential risks and implications to senior management and the firm's registered principal.
- Analyzed and reconciled annuity contract data, ensuring consistency and accuracy across various systems.
- Performed in-depth analyses of specific annuity portfolios to identify trends and potential risks.
- Communicated findings and recommendations clearly and concisely to management, other teams, and stakeholders.
Project Manager Internship
Youth Emergency Services and Shelter
Des Moines, IA
01.2009 - 03.2011
- Led various teams to successful accreditation process for the COA by coordinating efforts across multiple departments and implementing new compliance procedures from start to finish
- Collaborated with key stakeholders to ensure alignment with COA standards and guidelines, resulting in a streamlined and efficient accreditation process
- Developed and delivered training sessions to educate staff on new compliance procedures, ensuring consistent adherence to COA requirements.
Office Manager
Perry Family Chiropractic Center
Perry, IA
08.1998 - 03.2011
- Oversaw patient care and ensuring that all chiropractic treatments were performed safely and effectively
- Hired, trained, and managed clinic staff, including chiropractors, receptionists, and administrative personnel
- Managed the clinic's finances, including budgeting, billing, and collections
- Developed and implemented marketing strategies to promote the clinic and attract new patients, as well as building relationships with other healthcare providers and businesses in the community
- Ensured that the clinic complied with all applicable laws and regulations, including those related to patient privacy and healthcare billing.
Education
Master's in Healthcare Administration - Administration
Des Moines University
Des Moines, IA12-2010
Skills
- MS Office- Word/Excel/PowerPoint
- Regulatory compliance
- Staff Management
- Account Management
- Process improvement
- Excellent communicator
- Team building
- Creative problem solving
- Project coordination
- Quality assurance
Certification
- Series 6
- Series 26
Timeline
Account Executive
Simple Mining
03.2022 - Current
Senior Underwriting Quality Analyst
SitusAMC (department eliminated)
06.2021 - 03.2022
Territory Account Manager
Kellogg
06.2019 - 06.2021
General Manager
CPR Cell Phone Repair
01.2017 - 06.2019
Senior Quality Controls Analyst
MetLife
03.2011 - 06.2016
Project Manager Internship
Youth Emergency Services and Shelter
01.2009 - 03.2011
Office Manager
Perry Family Chiropractic Center
08.1998 - 03.2011
Master's in Healthcare Administration - Administration
Des Moines University
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