Tanya Shanley
Oviedo,FL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
EA Books Publishing
07.2015 - 11.2022
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources. Was responsible for typing out all contracts.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Personal Assistant
Metro Realty
09.2013 - 03.2014
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed comprehensive marketing packages including brochures, flyers, postcards, email campaigns, and online advertisements to promote property listings.
- Streamlined communication between clients and agents, managing emails and phone calls for quick response times.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Community Manager
ConAm Management
02.2001 - 02.2006
- Responsible for overall functioning of a 368 apartment/condo community to meet company's standards.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
BS in Arts - Sciences (Child Psychology)
Bloomsburg University
Bloomsburg, Pennsylvania01.1995
Skills
- Customer service
- Data entry
- Computer skills-Word, Excel
- Administrative support
- Time management
- File organization
- Customer and client relations
- Critical thinking
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Meticulous attention to detail
- Resourceful
Timeline
Administrative Assistant
EA Books Publishing
07.2015 - 11.2022
Personal Assistant
Metro Realty
09.2013 - 03.2014
Community Manager
ConAm Management
02.2001 - 02.2006
BS in Arts - Sciences (Child Psychology)
Bloomsburg University
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