Tanya Sheets
Clovis,CA
Summary
Dynamic leader with proven operations management and conflict resolution skills honed at KellySpicers and Chukchansi Gold Resort & Casino. Excelled in staff training, project management, and improving process efficiency. Demonstrated ability to enhance team collaboration and customer service, ensuring high standards of organizational excellence.
Overview
15
15
years of professional experience
Work History
Assistant Manager
KellySpicers
Fresno, CA
05.2019 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
Hotel Assistant Manager
Chukchansi Gold Resort & Casino
02.2012 - 03.2019
- Responsible for the operations of the hotel in the absence of Hotel Department Heads/Hotel Director
- Ensure the productivity and efficiency of Front Desk - Guest Service Rep's, Business Center, and Pool Services by constantly overseeing work done
- Assist Team Members in registering and settling of guest accounts Responsible for groups check-in- arrivals, luggage, account instructions, departures, and staffing level for groups
- Ensure that all Team Members are adhering to company policies & procedures and hotel service standards Proper channeling of all guest complaints received, according to hotel procedures and strict liaison with the Executive Assistant Hotel Manager/Hotel Director
- Proper balancing of shift cash-outs and regular cashier bank checks Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates and by selling suites when filling hotel
- Control payroll costs, ensuring sufficient coverage at any given time
- Regularly check appearance and uniforms of the staff.
Front Desk Representative
Chukchansi Gold Resort & Casino
04.2010 - 02.2012
- Greets and welcome guests in a courteous and polite manner.
- Operate cash drawer, handles cash, checks and credit card payments.
- Balance guest accounts.
- Maintain room availability.
- Make and confirms reservations via telephone and in person.
- Collect and distribute messages for guests.
- Answer questions regarding Hotel and property, facilities and events.
- Handle guest complaints or concerns in a polite, courteous and efficient manner.
- Work with the Bell staff and Concierge to ensure a high level of guest service.
- Maintain a consistent, regular attendance record.
- Perform any reasonable request made by management.
Education
Certified Industrial Truck Operator - Stand Up Counterbalanced and walkie Pallet Jack
Raymond
Fresno, CA01-2023
Associate of Arts - Business Management
Heald Business College
09-1992
Skills
- Operations management
- Customer service-oriented
- Strong organizational skills
- Team collaboration
- Project management abilities
- Conflict resolution
- Multitasking and organization
- Staff training and development
- Inventory management
- Task delegation
- Workplace safety compliance
- Process improvement strategies
Skills
Balance, handles cash, cashier, credit, filling, Director, payroll, policies, selling, staffing, telephoneShipping and receivingProfessional and friendlyCareful and active listenerMulti-tasking
Affiliations
- on my days off I volunteer at our local animal shelter.
References
References available upon request.
Timeline
Assistant Manager
KellySpicers
05.2019 - Current
Hotel Assistant Manager
Chukchansi Gold Resort & Casino
02.2012 - 03.2019
Front Desk Representative
Chukchansi Gold Resort & Casino
04.2010 - 02.2012
Certified Industrial Truck Operator - Stand Up Counterbalanced and walkie Pallet Jack
Raymond
Associate of Arts - Business Management
Heald Business College
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