Tanya Shelley
Summary
Adept at policy analysis and fostering employee relations, I significantly enhanced operational efficiency and staff development within the Division of Corrections. Leveraging skills in dispute resolution and training facilitation, I led initiatives that streamlined processes, improved team cohesion, and maintained high compliance standards, achieving a notable increase in project completion rates. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
30
30
years of professional experience
Work History
Inmate Grievance Coord.
Division Of Corrections
11.2007 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external state agencies through prompt response times and thorough issue resolution efforts.
- Supervised/trained new administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files. Uploaded files in our agency's data base for quick retrieval and help with our go paperless
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Staff training sessions, keeping team informed on latest administrative policies.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Library-Law Library Supervisor
Division Of Corrections
11.2007 - Current
- Streamlined daily operations by effectively managing library staff, including scheduling, training, and performance evaluations.
- Increased efficiency in circulation procedures by implementing an updated check-out system using barcode technology.
- Enhanced library patron satisfaction by providing timely assistance and resources for their research needs.
- Improved overall functionality of the library space by overseeing facility maintenance and upgrades as needed.
- Collaborated with IT specialists on updating computer systems, providing patrons with reliable access to digital resources.
- Implemented an effective inventory control system to maintain accurate records of all library materials.
- Assisted patrons in navigating electronic databases and online resources for more efficient information retrieval processes.
- Collaborated with other librarians on special projects aimed at enhancing the user experience within the library setting. Arkansas School for the Blind
- Managed the acquisition of new materials, ensuring the library''s collection remained current and relevant to users'' needs.
- Maintained a well-organized reference section that facilitated easy access to essential resources for both staff members and patrons alike.
- Ensured adherence to copyright laws and licensing agreements while acquiring new materials or digitizing existing collections.
- Facilitated strong communication between staff members through regular meetings, fostering a collaborative work environment.
- Led efforts to promote literacy within the facility.
- Developed and implemented a library orientation program for new patrons, ensuring they were familiarized with available services and resources.
- Championed the adoption of innovative technologies within the library setting, enhancing overall user experience and enabling more efficient information retrieval processes.
- Kept catalog orderly and updated with latest material additions and removals.
- Organized library catalog, supplies, equipment and records.
- Resolved patrons' complaints tactfully and professionally.
- Responded to numerous written request for interviews daily, helping patrons with specific information needs.
- Educated library patrons about policies for checking out materials and using resources.
- Classified and coded different types of materials according to library policies and organizational standards.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Worked with teachers to provide juvenile offender students with lifelong learning and research skills.
- Tracked loans of media equipment and materials.
- Joined forces with teachers and administrators to support curriculum content, learning outcomes and student information needs.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Notified supervisors when major equipment repairs were needed.
- Collaborated with Security Staff and Administrative Staff to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Executed setup and breakdown of speakers, cables and computers.
- Collected and analyzed statistics on program data and usage using Excel.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
- Improved library operations by hiring staff, leading training and motivating strong performance.
- Assisted with breakdown and reimplementation of AV equipment at new office locations.
Administrator Review Officer (Disciplinary Appeal)
Division of Corrections
11.2007 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external state agencies through prompt response times and thorough issue resolution efforts. In the event of a Law Suit.
- Maintained accurate documentation of company policies and procedures for easy reference.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between Security Staff and Administrative Staff open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals, by downloading
- our files into the agency's data base (EOMIS)
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Humane Resource Assistant
Division Of Corrections
03.2009 - 04.2023
- Enhanced office organization with effective filing systems and document storage solutions.
- Supported executive decision-making by providing accurate and timely research findings.
- Served as a liaison between various stakeholders, fostering collaboration towards shared goals and objectives.
- Ensured compliance with company policies and procedures through vigilant monitoring and enforcement actions.
- Assisted in the creation of comprehensive reports that informed key decision-makers about relevant metrics.
- Maximized resource utilization by implementing efficient inventory management practices.
- Contributed to successful project completion by maintaining accurate records of progress, resources, and timelines.
- Optimized scheduling efforts by tracking deadlines, resource availability, and priorities effectively.
- Assisted in the development of training materials to ensure proper onboarding of new staff members.
- Maintained confidentiality of sensitive information, safeguarding both personal data and proprietary business details.
- Participated in continuous improvement initiatives aimed at enhancing overall organizational performance.
- Streamlined administrative processes for improved team efficiency and productivity.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Facilitated smooth operations by promptly addressing employee concerns or issues as they arose.
Visitation Coordinator/Secretary Coordinator
Division Of Corrections
07.2006 - 11.2007
- Promoted open communication channels between clients, caregivers, and other stakeholders to coordinate successful visitations consistently.
- Ran background checks ACIC/NCIC
- Improved overall visitor satisfaction by diligently addressing concerns, answering questions, and providing appropriate resources as needed.
- Developed training materials for new staff members, resulting in a more knowledgeable and prepared workforce.
- Assisted families in navigating complex legal requirements surrounding custody disputes by offering guidance on rules governing supervised contact sessions.
- Increased staff efficiency by streamlining the visitation process through thorough documentation and clear communication.
- Monitored compliance with court-ordered stipulations during visits while maintaining an unbiased observer role throughout interactions between
- Monitored compliance with court-ordered stipulations during visits while maintaining an unbiased observer role throughout interactions between inmates and their attorney
- Assisted in developing policies and procedures related to supervised visits that promoted best practices within the industry standards.
- Maintained strict confidentiality protocols while handling sensitive information, protecting client privacy at all times.
Correctional Corporal
Division of Corrections
10.1997 - 07.2006
- Collaborated with fellow correctional officers to establish a cohesive team, ensuring effective communication and consistent adherence to policies.
- Maintained a secure environment for inmates, staff, and visitors through diligent monitoring and enforcement of safety protocols.
- Managed inmate classifications accurately, assigning individuals to appropriate housing based on risk assessments and security requirements.
- Facilitated successful reentry for released inmates by connecting them with appropriate resources and providing guidance on post-release expectations.
- Enhanced inmate rehabilitation by implementing innovative programs and activities tailored to individual needs. Direct Supervision
- Enhanced inmate rehabilitation by implementing innovative programs and activities tailored to individual needs.
- Conducted thorough searches of inmates, their belongings, and common areas to prevent the introduction or circulation of contraband items.
- Collaborated with mental health professionals to address inmate psychological concerns effectively, ensuring timely intervention when necessary.
- Participated in disciplinary hearings as needed, presenting relevant evidence concerning inmate misconduct or policy violations.
- Fostered a respectful and inclusive environment within the facility by addressing any instances of discrimination or harassment promptly.
- Reduced instances of violence within the facility by proactively identifying potential conflicts and addressing issues promptly. Always trying to deescalate a situation first if possible.
- Trained new correctional officers in proper restraint techniques, reducing the risk of injury to both staff and inmates during physical altercations.
- Streamlined record-keeping processes through meticulous documentation efforts, resulting in increased efficiency within administrative tasks related to inmate management.
- Served as a liaison between inmates and their families or legal representatives, fostering open communication channels while adhering to confidentiality guidelines.
- Assisted in the development and implementation of training programs for new hires, improving overall staff preparedness and competence.
- Prevented escapes by conducting regular security checks and promptly addressing any identified vulnerabilities or breaches in protocol.
- Provided timely support during emergencies or critical incidents, contributing to swift resolution and minimal harm to involved parties.
- Assessed medical concerns presented by inmates quickly, coordinating necessary treatments with healthcare providers within the facility.
- Supported ongoing professional development for self and colleagues by participating in relevant training opportunities and staying current on agency's best practices.
- Supported ongoing professional development for self and colleagues by participating in relevant training opportunities and staying current on industry best practices.
- Oversaw daily operations within assigned housing unit, ensuring compliance with established procedures and maintaining order among inmates.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Fine Jewelry Sales Associate
KMart
03.1995 - 10.1996
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
- Maintained up-to-date records of client preferences, purchases, and contact information in the CRM system for effective follow-up and relationship management.
- Completed store opening and closing procedures as per company guidelines.
- Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
Education
GED -
Little Rock Adult Education
Little Rock, AR Scott Street 12.1994
Skills
- Policy Knowledge
- Dispute Resolution
- Employee Relations
- Training facilitation
- Recruitment Strategies
- Policy analysis
- Compliance Monitoring
- Cultural Competency
- Human Resources Management
- Problem-Solving
- Time Management
- Attention to Detail
- Claims review
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Decision-Making
- Relationship Building
- Recordkeeping skills
- Complaint Handling
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Written Communication
- Problem-solving aptitude
- Interview techniques
- Rule Enforcement
- Corrective Action Planning
- Investigation tactics
- Federal laws knowledge
Timeline
Humane Resource Assistant
Division Of Corrections
03.2009 - 04.2023
Inmate Grievance Coord.
Division Of Corrections
11.2007 - Current
Library-Law Library Supervisor
Division Of Corrections
11.2007 - Current
Administrator Review Officer (Disciplinary Appeal)
Division of Corrections
11.2007 - Current
Visitation Coordinator/Secretary Coordinator
Division Of Corrections
07.2006 - 11.2007
Correctional Corporal
Division of Corrections
10.1997 - 07.2006
Fine Jewelry Sales Associate
KMart
03.1995 - 10.1996
GED -
Little Rock Adult Education
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