Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Sherrod

Kalamazoo,Michigan

Summary

Professional administrative professional with track record in supporting executive leadership, ability to handle confidential information and manage executive and all staff needs effectively. Recognized for exceptional customer service and strong problem-solving skills that include investigation and liability decision that promotes subrogation. Always focused on fostering team collaboration, effectively supported payroll processes and meeting dynamic business needs through exceptional communication and organizational skills.

Overview

19
19
years of professional experience

Work History

Executive Assistant

New Genesis Inc.
01.2025 - 06.2025
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support payroll and CACFP
  • Procurement for childcare lunch reimbursement by State of MI
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.

Patient Services /Referral Coordinator

Ascension Borgess Westside Family Practice
11.2020 - 05.2024
  • Processed referral requests from patients, doctors and other health care professionals, including all insurance verifications.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Scheduled patient appointments and process patient co-payments any balances includes mailer to clients and patients.
  • Demonstrated strong attention to detail and organizational skills while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Served as staff liaison for ABCC Cancer center check in serving both roles when needed.

Property Claim Specialist

State Farm Insurance Company
06.2006 - 03.2018
  • Enhanced customer satisfaction by efficiently managing property claims and providing timely resolutions.
  • Ensured accurate documentation of property claims, facilitating smooth communication between all parties involved.
  • Negotiated settlements with clients for fair resolution of property claims, maintaining positive relationships.
  • Collaborated with insurance adjusters to accurately assess property damage and determine appropriate compensation.
  • Provided exceptional customer service by addressing policyholder inquiries and concerns with empathy and understanding, ensuring their needs were met promptly.
  • Leveraged strong analytical skills to evaluate complex property damage scenarios, determining optimal solutions for all parties involved.

Education

Business And Markerting

Western Michigan University
Kalamazoo, MI
06-2002

Skills

  • Executive and Administrative support
  • Office management
  • Auto Claims Investigation
  • Fraud Detection
  • Strong problem solver
  • Information confidentiality
  • Customer Service-oriented
  • Professional and mature
  • Finance and Payroll
  • Sales and Branding

Timeline

Executive Assistant

New Genesis Inc.
01.2025 - 06.2025

Patient Services /Referral Coordinator

Ascension Borgess Westside Family Practice
11.2020 - 05.2024

Property Claim Specialist

State Farm Insurance Company
06.2006 - 03.2018

Business And Markerting

Western Michigan University

Similar Profiles

CREATE PROFILE