Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
References
Timeline
Generic

Tanya Shuckerow Ryea

Palm Bay,FL

Summary

Dependable office management professional brings 20 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Office Manager/Mentor

Coastal Behavioral Therapy
Rockledge, FL
09.2019 - Current
  • Process new client information
  • Maintain daily office duties relating to client information/authorizations for intake or discharge purposes
  • Ensure employee personnel files are up to date
  • Ensure subcontractor files are up to date
  • Ensure client medical records are up to date
  • Attend Management meetings as designated by Executive Director
  • Attend Company Meetings as designated by Executive Director
  • Communicate with referring agencies and case managers relating to client information/authorizations for intake or discharge purposes
  • Communicate with employees or subcontractors relating to client information/authorizations for intake or discharge purposes
  • Mentor clients, spend time helping them succeed in today’s society, helping them find the help and resources they need.

Nanny

Donahue Family
Manchester, CT
03.2011 - Current
  • Nanny for 4-year-old, 6-year-old, 8-year-old, 13-year-old, and 16-year-old
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Organized educational games and materials to encourage learning in a fun way.
  • Developed positive relationships with each child by providing nurturing care.
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
  • Instructed the children in proper behavior, manners, health habits.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Gave medication to children as directed by parents or guardians.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Researched new places or activities that would be interesting and beneficial for the kids.
  • Took initiative in planning field trips or outings for the kids on days off from school.

Teacher

Kindercare
Melbourne, Florida
06.2022 - 11.2022
  • Partake in educational experiences and ensure daily physical activity; clean and feed; encourage free play and adventures.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Maintained a safe and orderly learning environment for all students.

Pharmacy Technician

WALGREENS
Manchester, CT
10.2014 - 03.2021
  • Support Pharmacist by retrieving prescription orders; counting, pouring, measuring and weighing medications; mixing medications; selecting proper prescription containers; creating prescription labels; preparing insurance claim forms; maintaining patient profiles, completing cash register transactions; answering phones; taking inventory; continuous education on the latest medications and their availability.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.

Cheerleading Coach

MANCHESTER BOARD OF EDUCATION - ILLING MIDDLE SCHOOL
09.2010 - 04.2013
  • Coached girls 11-14yo.; taught fundamentals of cheer; developed routines for games and competition; encouraged collaborating as a team.
  • Developed and implemented a comprehensive cheerleading program to meet the needs of all ages.
  • Organized and managed practice sessions, competitions and performances for teams.
  • Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
  • Encouraged team spirit among squad members.
  • Maintained accurate records of attendance and performance evaluations.
  • Provided positive feedback to motivate squad members during practices and competitions.

Customer Service Representative

CVS
Manchester, CT
08.2011 - 12.2012
  • Facilitated large sum of transactions daily; enhanced customer service and communication skills while assisting customers with their needs; worked in photo kiosk developing film; unloaded inventory and restocked as needed.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Data Entry Clerk

SCAN OPTICS (through Monroe Staffing)
Manchester, CT
05.2012 - 07.2012
  • Entered information from tax forms into a program; responsible for verifying others’ work for accuracy.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Prepared summaries of daily work completed for review by supervisors.
  • Maintained confidentiality of sensitive information entered into the system.

Customer Service Representative

OXFORD POLYMERS
New Britain, CT
08.1999 - 08.2009
  • In-house Customer Service Representative and accounts payable/receivable handler for a Thermoplastic Material Manufacturer; Corporate Representative for outside sales team of seven; worked trade shows; maintained customer and outside sales representatives’ records including researching new products for sales team and customers; effectively managed salesman accounts, customer accounts and credit accounts; invoicing customers, creating credit accounts; sales commissions; entering and managing deposits; updated inventory and purchased materials as necessary; followed up on purchasing from quoting and price comparing from various vendors; maintained professional contact with outside vendors and customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Bachelors Degree - Human Services with Early Intervention

Fisher College
05.2021

High School Diploma -

Manchester High School
01.1995

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • Macola accounting software
  • CIS Invoicing software
  • Email
  • Internet proficient
  • Experienced office worker with over 25 years’ experience working with internal and external customers
  • Retail Pharmacy Technician with over 6 years’ experience
  • Experienced in processing Prior Authorizations in a timely manner
  • Ability to work independently and under limited supervision
  • Proficient with Microsoft Office suite (Word, Excel, Outlook, etc)
  • Detail oriented, excellent math skills, and resourceful
  • Quick learner with a positive attitude and excellent organizational skills
  • Data Entry
  • Office Management
  • Inventory Control
  • Administrative Support
  • Customer Service
  • Bookkeeping
  • Supply Management
  • Organizational Skills
  • Mail handling
  • Scheduling Coordination
  • Office Administration
  • Customer Relations

Certification

  • State of Connecticut Pharmacy Technician License, PTN#0017335, 03/21
  • State of Florida Pharmacy Technician License, #87339, 12/31/22

References

REFERENCES & OTHER EXPERIENCES AVAILABLE UPON REQUEST

Affiliations

  • Crafting and doing craft shows

References

References available upon request.

Timeline

Teacher

Kindercare
06.2022 - 11.2022

Office Manager/Mentor

Coastal Behavioral Therapy
09.2019 - Current

Pharmacy Technician

WALGREENS
10.2014 - 03.2021

Data Entry Clerk

SCAN OPTICS (through Monroe Staffing)
05.2012 - 07.2012

Customer Service Representative

CVS
08.2011 - 12.2012

Nanny

Donahue Family
03.2011 - Current

Cheerleading Coach

MANCHESTER BOARD OF EDUCATION - ILLING MIDDLE SCHOOL
09.2010 - 04.2013

Customer Service Representative

OXFORD POLYMERS
08.1999 - 08.2009

Bachelors Degree - Human Services with Early Intervention

Fisher College

High School Diploma -

Manchester High School

Similar Profiles

CREATE PROFILE
Tanya Shuckerow Ryea