Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Shuster

Brooksville,FL

Summary

Dynamic and results-driven professional with over 8 years of progressive management experience, specializing in prioritizing customer service excellence. Recognized for adept problem-solving abilities and a proven track record of enhancing operational efficiencies. Proficient in all facets of business operations with a strong work ethic, exceptional planning capabilities, and a demonstrated aptitude for successful execution. Eager to leverage extensive managerial expertise and drive for excellence in a challenging professional business environment.

Overview

8
8
years of professional experience

Work History

Regional Support Administrator

Heartland Dental
08.2020 - Current
  • Facilitated effective communication channels between Support Office and Operations Team to ensure seamless coordination and collaboration.
  • Spearheaded strategic initiatives by identifying and collaborating with various Support Office Departments, driving impactful projects forward.
  • Demonstrated commitment to fostering a high-performing team by providing coaching, investing in professional development through continuing education, onboarding, training programs, and conducting timely employee reviews.
  • Conducted comprehensive analysis to identify regional opportunities across over 95 offices, contributing to organizational growth and efficiency.
  • Developed agendas to streamline meetings and enhance productivity.
  • Provided dedicated support to the Accounts Receivable Field Representative, ensuring smooth operations and timely resolutions.
  • Assisted the Regional Director in optimizing business profitability through effective management strategies.
  • Utilized Microsoft Excel proficiency to create detailed spreadsheets for daily, weekly, and monthly reporting, enabling data-driven decision-making processes.
  • Successfully coordinated various events, demonstrating strong organizational and logistical skills.
  • Executed day-to-day operational tasks with precision and efficiency, contributing to overall organizational effectiveness.

Practice Manager of Operations

Heartland Dental
08.2019 - 08.2020
  • Conducted comprehensive assessments of processes and procedures, ensuring strict adherence to OSHA and HIPAA regulations to uphold workplace safety and confidentiality standards.
  • Demonstrated strong financial acumen by effectively managing office profit and loss statements, maintaining consistent 16% profitability margin.
  • Implemented strategic measures that led to consistent month-over-month increases in production, driving operational excellence and business growth.
  • Played a pivotal role in human resource management by conducting interviews, making hiring decisions, and providing comprehensive training to support team members, fostering a skilled and cohesive workforce.
  • Proactively addressed and resolved both patient and team member concerns, cultivating a positive work environment and enhancing overall satisfaction levels.
  • Supported day-to-day patient flow, ensuring smooth clinic operations and exceptional patient experiences.
  • Cultivated a positive workplace culture by promoting open communication channels, encouraging teamwork, and recognizing employee achievements, contributing to high morale and productivity.
  • Established performance metrics to assess team efficiency and effectiveness, identifying areas for improvement and implementing targeted strategies to enhance performance.
  • Managed office supplies inventory and procurement processes, ensuring adequate stock levels while minimizing unnecessary expenses.

Practice Manager of Operations

Heartland Dental
04.2016 - 08.2019
  • Conducted comprehensive assessments of processes and procedures, ensuring strict adherence to OSHA and HIPAA regulations to uphold workplace safety and confidentiality standards.
  • Demonstrated strong financial acumen by effectively managing office profit and loss statements, maintaining consistent 16% profitability margin.
  • Implemented strategic measures that led to consistent month-over-month increases in production, driving operational excellence and business growth.
  • Played a pivotal role in human resource management by conducting interviews, making hiring decisions, and providing comprehensive training to support team members, fostering a skilled and cohesive workforce.
  • Proactively addressed and resolved both patient and team member concerns, cultivating a positive work environment and enhancing overall satisfaction levels.
  • Supported day-to-day patient flow, ensuring smooth clinic operations and exceptional patient experiences.
  • Cultivated a positive workplace culture by promoting open communication channels, encouraging teamwork, and recognizing employee achievements, contributing to high morale and productivity.
  • Established performance metrics to assess team efficiency and effectiveness, identifying areas for improvement and implementing targeted strategies to enhance performance.
  • Managed office supplies inventory and procurement processes, ensuring adequate stock levels while minimizing unnecessary expenses.

Education

Expanded Functions Dental Assistant - Dental Assistant

Central Florida Institute - Palm Harbor
Palm Harbor, FL
04.2008

Skills

  • Attention to Detail
  • Office Administration
  • Administrative Support
  • MS Office
  • Documentation And Reporting
  • Team Building and Leadership
  • Operations Management
  • Supplies Ordering
  • Event Planning
  • Metric Analysis

Timeline

Regional Support Administrator

Heartland Dental
08.2020 - Current

Practice Manager of Operations

Heartland Dental
08.2019 - 08.2020

Practice Manager of Operations

Heartland Dental
04.2016 - 08.2019

Expanded Functions Dental Assistant - Dental Assistant

Central Florida Institute - Palm Harbor

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Tanya Shuster