Tanya Sinclair
Non Injury Auto Claims Adjuster
Surprise,AZ
Summary
Collaborative and dedicated to delivering outstanding customer service. Dedicated leader with excellent communication, time management,critical thinking and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Credentials include an Associate of Technical Arts Degree with an emphasis in Business Office Supervision and Management.
Overview
23
23
years of professional experience
Work History
Non Injury Auto Claims Adjuster
USAA Insurance
Phoenix, AZ
08.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Documented all findings in concise notes.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Selected to work on the Subrogation Assist Team reviewing claims for additional adverse carriers, address and any additional information for claimants
Contract Coordinator
OFFERPAD, LLC
Chandler, AZ
08.2021 - 05.2023
- Collaborate cross departmentally to ensure high level of service and smooth transaction
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Manage daily tasks and resolve inbound questions or requests timely
- Answered an average of 50 calls per day by addressing agent inquiries and solving complaints
- Ensure compliance has all fully executed documents and complete file ready to be audited
- Monitored incoming contracts for correct pricing and information.
- Kept high average of performance evaluations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Adhered to legal and contractual requirements for compliant contract processes.
- Oversaw contracts for over 12 different states using both manual and automated strategies.
- Addressed contract disputes and provided advice and guidance to resolve issues.
Real Estate Broker
AGENCY ONE
Bellevue, WA
01.2016 - 07.2021
- Counseled clients on market conditions, prices, and mortgages and developed competitive market prices by comparing properties
- Prepared property listings to attract buyers, sold features and benefits of homes, communities, and neighborhoods, utilized consultative sales techniques, overcame objections, negotiated contracts, and closed sales
- Compared properties possessing similar features to determine competitive market prices.
- Arranged for inspections and surveys of sold properties.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Negotiated, prepared, and managed sales contracts and answered all client questions
- Coordinated with Home Inspector, Loan Officer, and other professionals to close sales
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
Real Estate Broker
REALTYONE
Seattle, WA
08.2006 - 01.2016
- Represented buyers and sellers to start and close real estate transactions throughout Washington State
- Built and maintained strong client relationships
- Prepared and proofread real estate documents, including leases and closing contracts
- Negotiated purchase agreements, managed client issues, and coordinated with third-party entities
- Interviewed clients to determine their precise wants, needs, budgets, and geographic limitations
- Organized and oversaw open house
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
Administrative Assistant
AMERICAS CHOICE
Lynnwood, WA
02.2001 - 08.2006
- Collaborated with escrow companies, mortgage lenders, home inspectors, and pest control operators to meet contract terms and conditions before property closings
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated extensively with Marketing team to identify ways to bring more community traffic via company website, Realtor outreach events, and email blasts.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
Office Technology Certification -
Edmonds Community College
Lynnwood, WAAssociate of Technical Arts Degree - Business Office Supervision & Management
Edmonds Community College
Lynnwood, WAReal Estate Brokers License, State of Washington (Active License) -
MYKUT REAL ESTATE SCHOOL
LynnwoodAdministrative Support Certification -
Edmonds Community College
Lynnwood, WABasic Technology Certificate - Business
Edmonds Community College
Lynnwood, WACertificate - Advanced Office Skills
Edmonds Community College
Lynnwood, WA 05.2001 -
All Lines Adjuster License - Certified Adjusters License - All Lines
AdjusterPro
08.2023 - 08.2023
Skills
Database Management & Data Entry
Confidential records
Contract reviews and edits
Workflow Management
Professional relationship building
Interpersonal and written communication
Contract performance monitoring
Proficient in Microsoft Word,Excel and Powerpoint, Freshdesk/Helix program
Business administration
Customer support
Inbound phone calls
Problem-solving skills
Client communication
Timeline
Non Injury Auto Claims Adjuster
USAA Insurance
08.2023 - Current
All Lines Adjuster License - Certified Adjusters License - All Lines
AdjusterPro
08.2023 - 08.2023
Contract Coordinator
OFFERPAD, LLC
08.2021 - 05.2023
Real Estate Broker
AGENCY ONE
01.2016 - 07.2021
Real Estate Broker
REALTYONE
08.2006 - 01.2016
Certificate - Advanced Office Skills
Edmonds Community College
05.2001 -
Administrative Assistant
AMERICAS CHOICE
02.2001 - 08.2006
Office Technology Certification -
Edmonds Community College
Associate of Technical Arts Degree - Business Office Supervision & Management
Edmonds Community College
Real Estate Brokers License, State of Washington (Active License) -
MYKUT REAL ESTATE SCHOOL
Administrative Support Certification -
Edmonds Community College
Basic Technology Certificate - Business
Edmonds Community College