Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Singleton

314 So Main St Po Box 505 Lakeville,IN

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

37
37
years of professional experience

Work History

Customer Service Sales Representative

Stanz Foodservice
10.1999 - Current
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Determined customer needs and interests to recommend Product to customers.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.

Deli Clerk, Meat Department, Floral Manager

Martin's Supermarket
10.1998 - 10.1999
    • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
    • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
    • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
    • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
    • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
    • Kept kitchen, counter areas cleaned and sanitized.
    • Restocked flowers, cleaned department. Met sales goals, holiday sales very important, taking cake of the customers needs are priority.

Floral Designer

Floral House And Gifts
10.1997 - 10.1999
  • Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Floral Manager

Picrell's Flowerland
08.1997 - 10.1997
  • Established strong relationships with clients, leading to repeat business and referrals for new customers.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Developed a comprehensive knowledge of different flower types, enabling accurate recommendations based on client preferences and needs.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
  • Inventoried plants and flower care supplies and ordered more.
  • Implemented cost-saving measures by negotiating vendor contracts and sourcing high-quality products at competitive prices.
  • Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
  • Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.

Floral Designer

Wygant Floral
03.1987 - 10.1994
  • Imparted knowledge on plants and flowers to customers.
  • Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.

Education

High School Diploma -

James Whitcomb Riley High School
South Bend, IN
05.1986

Skills

  • Customer Complaint Resolution
  • Business growth and retention
  • Shipping coordination
  • Customer Education
  • Follow-up skills
  • Email Etiquette
  • Account Servicing
  • Professionalism
  • Time management abilities
  • Problem-Solving
  • Relationship Building
  • Reliability
  • Active Listening
  • Multitasking
  • Attention to Detail
  • Self Motivation

Timeline

Customer Service Sales Representative

Stanz Foodservice
10.1999 - Current

Deli Clerk, Meat Department, Floral Manager

Martin's Supermarket
10.1998 - 10.1999

Floral Designer

Floral House And Gifts
10.1997 - 10.1999

Floral Manager

Picrell's Flowerland
08.1997 - 10.1997

Floral Designer

Wygant Floral
03.1987 - 10.1994

High School Diploma -

James Whitcomb Riley High School

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Tanya Singleton