Tanya Singleton
Winter Haven,Florida
Summary
Customer Service Professional with over 8 years of innovative experience in enhancing customer satisfaction and solving problems creatively. Demonstrates a strong ability to collaborate with teams to implement strategic solutions that lead to significant improvements in customer service and retention. Eager to apply a blend of enthusiastic interactions, detailed focus, and innovative problem-solving skills in a dynamic new role.
Overview
7
7
years of professional experience
Work History
Security Officer
Us Securtiy Associates
12.2022 - 12.2024
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Security Officer
Allied Universal Security Services
08.2017 - 03.2022
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
High School Diploma - undefined
Auburndale Senior High School
Florida06.2014
Skills
- Problem-solving
- Team collaboration
- Customer satisfaction
- Innovative solutions
- Enthusiastic interactions
- Security guard license
- Report writing
- Active shooter training
- Incident reporting
- Relationship building and management
- First aid and CPR certified
- Surveillance
- Investigative skills
- Crime prevention
Timeline
Security Officer
Us Securtiy Associates
12.2022 - 12.2024
Security Officer
Allied Universal Security Services
08.2017 - 03.2022
High School Diploma - undefined
Auburndale Senior High School
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