Tanya Skjoldager
CARPENTERSVILLE,IL
Summary
Driven professional seeking opportunities to leverage skills and expertise in dynamic environments offering career advancement and personal growth. Eager to tackle complex challenges and contribute to innovative solutions driving organizational success. Committed to continuous learning and development, focusing on enhancing both technical and leadership capabilities. Passionate about making a meaningful impact through strategic initiatives and collaborative efforts.
Overview
35
35
years of professional experience
Work History
9-1-1 Telecommunicator
Countryside Fire Protection District
10.2011 - Current
- I answer emergency and non emergency calls, dispatch fire and medical units, log information in a reporting software. I train newly hired personnel. We handle multiple agencies and their reporting. We take alarms in and out of service ensuring that alarms are maintained for coverage. We take our customer service very strongly as the departments motto is the answer is yes, we will find a way to assist on all requests.
Dispatch Supervisor
CenCom E911 Public Safety
06.2010 - 10.2011
- I managed a team comprised of four or more individuals. I handled the day to day operations of the 911 center, including call taking, dispatching, scheduling and equipment. I created audio and video recordings for court requests. CenCom uses the En Route Cad system that which utilized in the Lake County area dispatch centers. We also used the Vesta Palace phone system and LEADS 2000.
Dispatch Manager
O'Hare Towing Services
11.2008 - 06.2010
- I managed the twenty four hour dispatch center of one of the largest towing fleets in Chicago land. As the dispatch manager I scheduled the dispatchers, call takers and drivers. I monitored the radio system, telephones and assisted in call dispatching and call taking when needed. I assisted in budgeting to reduce overtime, purchase new equipment and equipment repairs. I have written a training manual and special operating procedural manual, as there was nothing in writing at the time of my hire. Since these two manuals the dispatchers, call takers and drivers are following these policies ensuring that business is done in accordance to company policy. We utilize a computer aided dispatch system and global positioning system to monitor trucks. I maintained appraisals for the employees to review during the year to update training and pay increases.
Jr Lead Supervisor
TicketsNow.com
10.2007 - 11.2008
- I assisted in the daily running of a sales call center. I monitored incoming calls, assisted in answering calls when needed. I coached and trained employees on policy and procedure and equipment. I documented necessary data on excel spreadsheets to assist in coaching sales staff. I assisted the manager monitoring employees and their progress.
Communications Shift Supervisor
Village of Schaumburg
06.1995 - 04.2007
- I managed a 9-1-1 shift consisting of four or more persons. I handled the day to day operations of the center including the answering of 9-1-1 calls and dispatching of police and fire units. We utilized Motorola Printrak CAD, Vesta telephone system, Lotus notes email and Microsoft office products, Dictaphone Freedom recording software, Medical Priorities Emergency Medical Dispatch Pro QA and LEADS 2000. I completed employee appraisals and ensured that employees completed continuing education. I also worked with citizens police and fire academies. I created audio recordings for court or freedom of information requests. I assisted in budget preparations, new hire interviewing, writing of policy and procedures. I also have implemented and recommend training on new equipment after recognizing the need. This led to a quality and review process for the police and fire departments. While working on updating training I created lesson plans which featured power point presentations and created test reviews to ensure quality training. These training lessons included police and fire response drills, policy changes and quick reference guides.
Music Division Supervisor
Nobody Beats the Wiz
01.1991 - 03.1995
- In a retail store I managed the music area, which included scheduling, ordering of inventory and supervision of five personnel.
Education
Associate Credits - Criminal Justice
Ocean Community College
Toms River, NJ01.1992
Diploma - undefined
Brick Township High School
Brick, NJ01.1991
Skills
- Emergency management
- Stress tolerance
- Firefighting protocols
- Call prioritization
- Incident command
- Law enforcement procedures
- Computer skills
- Public safety awareness
- Disaster response
- Teamwork and collaboration
- Dependable and responsible
- Prioritizing situations
- Critical thinking
Timeline
9-1-1 Telecommunicator
Countryside Fire Protection District
10.2011 - Current
Dispatch Supervisor
CenCom E911 Public Safety
06.2010 - 10.2011
Dispatch Manager
O'Hare Towing Services
11.2008 - 06.2010
Jr Lead Supervisor
TicketsNow.com
10.2007 - 11.2008
Communications Shift Supervisor
Village of Schaumburg
06.1995 - 04.2007
Music Division Supervisor
Nobody Beats the Wiz
01.1991 - 03.1995
Diploma - undefined
Brick Township High School
Associate Credits - Criminal Justice
Ocean Community College
DISTINCTIONS
While working with the Village of Schaumburg I worked my way up starting as a communications officer, communications training officer and communications shift supervisor. During my career I realized that our dispatcher training was out of date and the training I received allowed me to create and implement a new dispatcher training program. I have worked on projects which included the creation of the new 9-1-1 center and building and their current CAD system. This created a need to educate the police and fire department personnel and other dispatchers on a new system. While I assisted in developing our standards for the new cad system I created a power point presentation to assist in others learning about the software and its uses. During my career there I have created a public education team to educate the public and children about 9-1-1 and its uses. This included creating presentations that the public and private schools would allow into their curriculum utilizing lesson plans. The 9-1-1 public education team has been recognized by Motorola and has received grants to purchase supplies to distribute to the public. During my career with Schaumburg, I have been recognized with awards. I was an active member of both NENA and APCO organizations.
KEYWORD SUMMARY
I have worked with Microsoft office products including Word, Power Point and Excel. I am EMD-Q certified to review calls. I have also received training on management classes, Incident Command and many others
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