TANYA SLEEP
Bear,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Collection Account Mgr.
SallieMae Bank
09.2017 - 06.2023
- Manage multiple accounts for delinquency and debt collection efforts on personal loans
- Utilize skip trace tools Credit report, Clearing house to locate customers with no point of contact
- Investigate and resolve complaints regarding incorrect debt collection attempt, through Atlas or FDR
- Analyze financial statements for programs to cure the loans.
Pre-employment Onboarding Sr. Specialist
VETERANS SOURCING GROUP
10.2015 - 01.2017
- Managed inbound calls from new hires that have not fulfilled preemployment requirements
- Accurately documented and analyzed submitted documentation to determine whether it supports credit report
- Enter data information into systems as employee data and/or status changes
- Coordinate with recruiters and on boarding teams to ensure they effectively completed all on boarding tasks and areas regarding new hire credit status
- Working on multiple systems including but not limited to: Taleo, HERO, and PEAX.
ROADSIDE COUNSELOR
AAA MIDATLANTIC
02.2007 - 10.2014
- Operated automatic call distribution (ACD) telephone
- Processed incoming telephone calls regarding Roadside Assistance
- Utilized AAA maps and/or a PC based map program, to determine their breakdown location.
- Sell, renew and process payments on memberships
- Identified situations requiring special handling and coordinated with Dispatch units accordingly.
CREDIT COLLECTION ANALYST/UNIT LEADER
JP MORGAN CHASE
07.1993 - 11.2005
- Managed the quality of the collection team service/operation to meet the various performance targets and achieve high level client satisfaction result
- Utilized skip trace tools available to locate customers with no point of contact
- Responsible for collecting and setting up payment arrangement on accounts delinquent from 30-90 day's
Education
CERTIFICATION IN CLERICAL/BUSINESS -
WESLEY COLLEGE
Skills
- Knowledgeable in financial products/service
- Proficient in MS Excel and MS Word
- Salesforce
- Effective oral and written communication with diverse audiences
Accomplishments
I have 10 + years in banking industry. Task force on teams resolution to Fraud Account's. Exceed awards success for accomplishing goals. Trophies and 95% rate hitting bonuses.
Timeline
Collection Account Mgr.
SallieMae Bank
09.2017 - 06.2023
Pre-employment Onboarding Sr. Specialist
VETERANS SOURCING GROUP
10.2015 - 01.2017
ROADSIDE COUNSELOR
AAA MIDATLANTIC
02.2007 - 10.2014
CREDIT COLLECTION ANALYST/UNIT LEADER
JP MORGAN CHASE
07.1993 - 11.2005
CERTIFICATION IN CLERICAL/BUSINESS -
WESLEY COLLEGE
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