Tanya Smith
Casemanger 3 Managementt5eam
San Francisco,CA
Summary
Seasoned School Psychologist specializing in individual and group counseling to help resolve issues affecting education and home life of students. Passionate [Job Title] and community engagement expert skilled in relationship and team building with external professionals to provide total resource availability to students and families. School Psychologist eager to work with students of all backgrounds and all types of emotional, behavioral and academic needs. Motivated [Job Title] successful at helping students cope with academic and social pressures. Excellent communication, problem-solving and relationship building skills. Offering [Number]+ years in education.
Overview
13
13
years of professional experience
Work History
School Psychologist
City College/ Patten Lcollege
San Francisco, CA
01.2022 - Current
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
- Met with students to conduct individual assessments and determine academic and mental health needs.
- Collaborated with social workers to help students grow in social and emotional capacities.
- Conducted group and individual counseling sessions for key issues.
- Completed required documentation and reports for compliance and treatment planning.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Built positive and productive relationships with students, parents, educators and community resources.
- Consulted with teachers and parents to gain in-depth understanding of students.
- Utilized formal and established testing protocols to evaluate educational, emotional and behavioral needs of students.
- Observed students in classroom and play environments.
- Facilitated interdisciplinary meetings to assess goals and progress.
- Implemented prevention-oriented support groups for [Type] students.
- Selected, administered and scored psychological tests.
- Compiled and interpreted students' test results along with information from teachers and parents to diagnose conditions and assess eligibility for special services.
CITY OF REFUGE
CITY MINISTRIES FOR LGBT ADULTS AND YOUTH
San Francisco, CA
04.2011 - Current
- Maintained internal database of service workers, participants, activities and other relevant details.
- Coordinated with different service providers to meet clients' individual needs.
- Approached issues proactively to best meet current and future community needs.
- Managed cases of [Type] clients receiving social or community service support.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Facilitated community outreach to expand participation and support.
- Coordinated and managed volunteer activities for community service projects.
- Cultivated strong network of providers delivering necessary assistance to [Type] community.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Led group discussions and activities to meet different community needs.
- Helped clients navigate social services system and access needed resources.
- Assisted clients with obtaining housing, employment and support resources.
- Kept case files updated, accurate and aligned with requirements.
- Tracked service activities and outcomes against outlined plans and goals.
- Helped create comprehensive program to meet [Type] needs.
- Educated young people about strategies for driving discussions and promoting social changes.
Case Manager 3
Larkin Street Youth
San Francisco, CA
03.2014 - 10.2023
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Researched best practices and developed strategies to improve program outcomes.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Conducted community workshops to promote different programs and educate public on available services.
- Established and maintained relationships with key stakeholders.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Advocated for social and community service programs to increase awareness and funding.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Analyzed trends and data to inform decision-making and program development.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Utilized grant writing skills to secure additional program funding.
- Provided leadership, guidance and support to staff members.
- Conducted outreach activities to engage local stakeholders in programs.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
House Navigation MANAGER SUPERVISOR
GROUP Homes Boys Of America
Oakland, CA
02.2020 - 10.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Applied Science - WOMEN STUDIES
CITY COLLEGE SAN FRANCISCO
San Francisco, CA 05.2001 -
Skills
Alcohol and substance abuse
Resource advocacy
Emotional support
Youth and adolescent development
BIP understanding
Professional referral network
Group therapy facilitator
Individualized education programs
Technologies integration and adaptation
Classroom observations
Intervention planning
Faculty Training
Organizational abilities
Performance Evaluations
Team collaboration and leadership
Data-driven decision making
Learning improvements
Diverse groups presentations
Career planning
Strategic planning
Proof of claims understanding
[POS Software] expert
American Association of University Professors
Virtual learning system proficiency
Power tool proficiency
Knowledge of city ordinances
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
School Psychologist
City College/ Patten Lcollege
01.2022 - Current
House Navigation MANAGER SUPERVISOR
GROUP Homes Boys Of America
02.2020 - 10.2022
Case Manager 3
Larkin Street Youth
03.2014 - 10.2023
CITY OF REFUGE
CITY MINISTRIES FOR LGBT ADULTS AND YOUTH
04.2011 - Current
Associate of Applied Science - WOMEN STUDIES
CITY COLLEGE SAN FRANCISCO
05.2001 -