Tanya Smith
Commerce City,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Luxe & Co Studio
04.2023 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and wants.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Bar Manager/Bartender Shift Manager
Luceros Tavern
03.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bar Manager/Bartender Shift Manager
Village Pub
05.2009 - 03.2019
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
Education
Associate of Science - Business Management
Regis University
Denver, COMedical Esthetician - Master Aesthetician
Lash & Company
Thornton, CO04.2023
High School Diploma -
Legacy High School
Broomfield, CO05.2002
Skills
- Customer Relations
- Client Service
- Staff Management
- Budget Development
- Profit and Loss Analysis
- Coaching and Mentoring
- Team Oversight
- Staff Training
- Hiring and Staffing
- Sales Leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25+ staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of number of projects
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Owner/Operator
Luxe & Co Studio
04.2023 - Current
Bar Manager/Bartender Shift Manager
Luceros Tavern
03.2019 - Current
Bar Manager/Bartender Shift Manager
Village Pub
05.2009 - 03.2019
Associate of Science - Business Management
Regis University
Medical Esthetician - Master Aesthetician
Lash & Company
High School Diploma -
Legacy High School
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