Tanya Smith
Bakersfield,CA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining financial operations. At Kern County Builders Exchange, excelled in guest relations and financial transactions, demonstrating exceptional computer skills and a detail-oriented approach. Achieved high customer loyalty through effective issue resolution and guest accommodations, showcasing flexibility and a results-driven mindset. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
25
25
years of professional experience
Work History
Guest Service Representative
Mechanics Bank Arena and Theatre
10.2020 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Office Manager/Bookkeeper
Kern County Builders Exchange
09.2011 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Bookkeeper
Price's Truck Repair
06.2009 - 05.2010
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
Legal Secretary Assistant
Arturo Revelo
01.2009 - 06.2009
- Served as liaison between attorneys and clients fostering a positive relationship while addressing inquiries promptly.
- Strengthened relationships among colleagues within the firm through collaboration on interdepartmental projects.
- Managed billing processes to ensure timely payment from clients and minimize outstanding balances.
- Supported litigation teams during trials with seamless organization of exhibits and witness testimony materials.
Customer Service Representative/Retail Sales Associate
Gottschalks
09.2007 - 12.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Substitute Teacher, K-Eighth Grade
Northshore Christian Church
09.1999 - 06.2000
- Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
- Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
- Developed strong relationships with students, parents, and colleagues, promoting open communication and collaboration among all stakeholders.
- Contributed to improved school performance by collaborating with fellow teachers on curriculum development and teaching strategies.
- Fostered a positive learning environment by implementing consistent classroom management techniques and clear expectations for behavior.
Education
Bachelor of Arts - Political Science And Government
California State University - Sacramento
Sacramento, CA12.2003
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Payment Processing
- Flexible Schedule
- Financial Transactions
- Issue Resolution
- Guest Relations
- Data inputting
Timeline
Guest Service Representative
Mechanics Bank Arena and Theatre
10.2020 - Current
Office Manager/Bookkeeper
Kern County Builders Exchange
09.2011 - 05.2015
Bookkeeper
Price's Truck Repair
06.2009 - 05.2010
Legal Secretary Assistant
Arturo Revelo
01.2009 - 06.2009
Customer Service Representative/Retail Sales Associate
Gottschalks
09.2007 - 12.2008
Substitute Teacher, K-Eighth Grade
Northshore Christian Church
09.1999 - 06.2000
Bachelor of Arts - Political Science And Government
California State University - Sacramento
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