Overview
Work History
Timeline
Generic

Tanya Smith

Hadley,NY

Overview

14
14
years of professional experience

Work History

Assistant Food and Beverage Director

The Queensbury Hotel
Glens Falls, NY
10.2021 - Current
  • Complete scheduled inventories and ensure proper administration processes are followed.
  • Responsible for reviewing scheduling, entering scheduled times, and monitoring payroll.
  • Collaborate with the Food and Beverage team to create and implement new programs and offerings.
  • Ensured compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff.
  • Assisted in selecting, coaching, training, and developing staff.
  • Responsible for ensuring the service team is properly trained to deliver exceptional service.
  • Executes all menus, promotions, and programs as outlined by the Food & Beverage Director in accordance with company standards.
  • Monitor Banquet events and ensure everything is set accurately and standards are met.
  • Monitored and provided bar inventories, linen inventories, glassware inventories, flatware inventories and China inventories.
  • Create and implement promotional plans to drive business to all revenue centers.
  • Displayed leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Responded to and handles guest problems and complaints.
  • Participates in the budgeting process for areas of responsibility.
  • Reviewed comment cards, guest satisfaction results, and other data to identify areas of improvement.
  • Conducted regular departmental meetings.
  • Attended hotel meetings; ensure those daily pre-shift meetings conducted with all team members prior to all events and dining room shifts.
  • Maintained cleanliness and health code standards.
  • Scheduled staff to reflect daily occupancy and reservations in order to Monitor and control payroll and other expenses.

Bartender

King Neptunes Pub
Lake George, NY
06.2020 - 09.2021
  • Committed to demonstrating genuine hospitality and providing quality customer service.
  • Demonstrated ability to keep the bar clean and organized following hygiene standards and procedures.
  • Thorough understanding of garnishing pertinent to types of drinks.
  • Particularly effective in engaging customers in conversation in a professional and friendly manner.

Server

UpRiver Cafe
04.2019 - 10.2020
  • Greeted Customers
  • Provided quality service.
  • Provided an enjoyable and relaxing environment during their stay.
  • Closing and Opening of restaurant.

Bartender and Server

Maxwells
Hudson Falls, NY
11.2017 - 04.2019
  • Provided quality service to each guest we had.
  • Accepted, verified, and put away deliveries.
  • Cleaned regularly.

Insurance Representative and Team Leader

State Farm
Ballston Spa, NY
06.2015 - 01.2018
  • Maintained customer accounts.
  • Acquired new business through cold, warm, and hot sales leads.
  • Wrote various insurance policies. (Life, Auto, Home, business)
  • Helped customers see gaps where they were vulnerable and learn to protect themselves.
  • Met with newly graduated students to teach them the importance of good credit and understand how to build it.
  • Lead co-workers on how to drive sales and optimize the customer experience.
  • Attended networking meetings to build relationships in the area for reciprocal business.
  • Organized luncheons.

Sales and Service Manager

Nexgen Wireless
11.2011 - 06.2015
  • Exceeded team sales goals.
  • Organized team building meetings and exercises.
  • Scheduled employees around business projections.
  • Responsible for team training and becoming certified technicians.
  • Set individual goals for each employee. Based on experience, employment status, and level of training.
  • Insured company compliance (paperwork, confidentiality laws, customer account privacy, etc)
  • Monitored employee behavior. Set up coaching meetings or retaining where necessary.

Timeline

Assistant Food and Beverage Director

The Queensbury Hotel
10.2021 - Current

Bartender

King Neptunes Pub
06.2020 - 09.2021

Server

UpRiver Cafe
04.2019 - 10.2020

Bartender and Server

Maxwells
11.2017 - 04.2019

Insurance Representative and Team Leader

State Farm
06.2015 - 01.2018

Sales and Service Manager

Nexgen Wireless
11.2011 - 06.2015

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Tanya Smith