Tanya Staton
Concord,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Very interested in remote or hybrid positions
Overview
18
18
years of professional experience
Work History
MSR. (REMOTE)
TTEC/USAA
08.2022 - Current
- Used computer programs and registration systems to open multiple accounts for Military personnel
- Verified and updated demographic and other personal information for members with respect to personal boundaries when asking for important details.
- Responded to members requests for products, services and company information.
- Remote Work from home
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 35-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved Banking issues over phone 30-50 customers daily.
- Handled customers in fast-paced Remote Call Center setting in coordination with solid team of customer service associates.
Customer Service Manager
Tanya’s Catering
09.2015 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with mentoring new employees during and after training.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
data entry.
- Monitored customer service operations to assess agent performance and provide feedback.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Office Manager
Lynn’s Hauling Service
09.2014 - 12.2017
- Managed office operations while scheduling appointments for department managers.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Delivered quality customer service to staff and customers.
- Oversaw travel management structure to facilitate business travel.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Customer Service Specialist
Concord Regional Airport
01.2006 - 07.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Updated and maintained database with accurate customer information and timely data entry.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Followed up with customers regarding product functionality and overall satisfaction.
- Assisted with mentoring new employees during and after training.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 40 plus calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with needs such as the sale of airline tickets, catering, travel accommodations, Fuel, Invoicing and Payments.
Education
Certificate
Bob Ross Art
New Smyrna Beach, FLAssociates in Ministry - Ministry
IMI
Pensacola, FL11.2023
NC Notary Certificate -
Rowan Cabarrus Community College
Notary03.2022
High School Diploma -
Central Cabarrus High School
Concord, NC06.1972
Skills
- MS Office
- Self-Motivated
- Decision-Making
- Teambuilding
- Organization and Time Management
- Attention to Detail
- Active Listening
- Excellent Communication
- Remote Support
- Remote Assistance
- Remote Working Experience
- Remote Office Availability
- Remote Conferencing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
MSR. (REMOTE)
TTEC/USAA
08.2022 - Current
Customer Service Manager
Tanya’s Catering
09.2015 - 03.2020
Office Manager
Lynn’s Hauling Service
09.2014 - 12.2017
Customer Service Specialist
Concord Regional Airport
01.2006 - 07.2015
Certificate
Bob Ross Art
Associates in Ministry - Ministry
IMI
NC Notary Certificate -
Rowan Cabarrus Community College
High School Diploma -
Central Cabarrus High School
Similar Profiles
Sarah McFaddenSarah McFadden
First Notice of Loss Agent at TTEC/USAAFirst Notice of Loss Agent at TTEC/USAA
Valencia HollandValencia Holland
Member Services Representative at TTEC/USAAMember Services Representative at TTEC/USAA
Raven RichardsonRaven Richardson
Service Delivery Team Leader at TTEC/USAAService Delivery Team Leader at TTEC/USAA