Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Tanya Stevens

Tanya Stevens

4380 Lake Shore Dr. Apt. D Waco,TX

Summary

Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming client objections. Self-motivated and true team player. Conscientious (future) LCDCI and Community Liaison, with experience to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and confidentiality.

Overview

4
4
years of professional experience

Work History

Practicum, Internship Student

Jeffery Place Nursing And Rehabilitation
Waco, TX
05.2022 - Current
  • Analyzed problems and worked with teams to develop solutions.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Produced high-quality communications for internal and external use.
  • Assisted with projects by applying strong analytical skills and studies.
  • Liaised with clients to assess needs and responded to inquiries.

Customer Service Associate

Water Tree Waco
Waco, TX
05.2018 - 06.2020
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Increased efficiency in public service and betterment of customers.

Lead Mentor

Greater Waco Chamber Of Commerce
Waco, TX
09.2018 - 01.2019
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Made impact for youth to be inspired by showing effort to be part of their lives.

Home Health Aide Provider

Heights Home Health
Waco, TX
09.2016 - 10.2017
  • Established professional relationships with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Education

McLennan Community College, Waco, TX
  • Received MCC Foundation Scholarship 2022-23
  • Awarded Outstanding Academic Performance (TRIO SS) 2022
  • Member of Honors College 2022-23
  • Maintaining a GPA of 3.5

Skills

  • Data Entry and Maintenance
  • Correcting Discrepancies
  • MS Office Proficiency
  • Calm and Professional Under Pressure
  • Customer Support
  • Understanding Customer/Client Needs
  • Microsoft PowerPoint
  • Establishing and Maintaining Customer Relationships
  • Patient and Empathetic
  • One on one counseling (LCDCI, role play) for drug addiction
  • AA,NA/Mental Health group leadership for addiction in women's prison, Gatesville Prison, Gatesville, Tx

Accomplishments


McLennan Community College, Waco, Tx

(Current Student)

Associate of Applied Science: Mental Health and Addictions

Expected Graduation: 12/2023

Timeline

Practicum, Internship Student - Jeffery Place Nursing And Rehabilitation
05.2022 - Current
Lead Mentor - Greater Waco Chamber Of Commerce
09.2018 - 01.2019
Customer Service Associate - Water Tree Waco
05.2018 - 06.2020
Home Health Aide Provider - Heights Home Health
09.2016 - 10.2017
McLennan Community College - ,

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Tanya Stevens