TANYA STOUT
Reader,WV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote customer service position. Ready to help team achieve company goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
- Ruby's
- Maintained high standards in the kitchen and front of house
- Responsible for tracking inventory and ordering when needed
- Did the employees schedule and kept track of their hours as well as doing the weekly payroll
- Covered shifts when needed
- Customer service/Data entry professional
- Carter & Mays
- Answered customer phone calls
- Resolved any problem or questions they had
- Organized a different, more efficient filing system
- Worked independently as well as being an integral part of the office staff
- Checked up on work room progress and problems
- Maintained customer files to keep them up to date.
Data Entry Specialist
Carter& Mays
Paden City, WV
05.2008 - 07.2012
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Verified accuracy of data before transcribing.
- Supported multiple departments with special projects.
- Sorted documents and maintained organized filing process.
- Executed data verification to detect errors.
Customer Service Representative
Carter & Mays
Paden City, WV
05.2008 - 07.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 99%.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Handled over 120 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Delivered excellent customer service, resulting in consistent 75% customer satisfaction rating.
- Facilitated inter-departmental communication to effectively provide customer support.
- Resolved problematic issues over phone with 50 plus customers daily.
- Entered orders into Excel computer database system.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
- Scored in top 10% of employees for successful customer satisfaction .
Education
GED -
Valley High School
Pine Grove WVCertificate - Customer Service
Magnolia
New Martinsville WV06.2002
Skills
- Microsoft Excel
- Organized
- Patient
- Professional phone etiquette
- Supply Ordering and Management
- Health Code Compliance
- Anticipating Problems
- Monitoring Food Preparation
- Front of House Management
- Database Interface and Query Software
- Performance Improvement
- Employee Performance Evaluations
- Staff Scheduling
- Delegating Assignments and Tasks
- Investigating Complaints
- Exhibit Knowledge
- Safe Food Handling Practices
- Reconciling Differences
- Payroll Administration
- Restaurant Operation
- Customer Service Best Practices
- Guest Relations
- Menu Planning
- Food Preparation and Safety
- Patron Satisfaction
- Disciplinary Action
Accomplishments
- Documented and resolved customer complaints which led to customer retention. .
- I was a stay at home mom for most of my life. My greatest accomplishment is raising 3 successful children on my own.
Timeline
Data Entry Specialist
Carter& Mays
05.2008 - 07.2012
Customer Service Representative
Carter & Mays
05.2008 - 07.2012
Restaurant Manager
GED -
Valley High School
Certificate - Customer Service
Magnolia
Similar Profiles
Tyler ZwiersenTyler Zwiersen
Sport at NASport at NA
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
Darian BossDarian Boss
Babysitter at NABabysitter at NA
James KumahJames Kumah
Block Layer at Kofi Job Construction CompanyBlock Layer at Kofi Job Construction Company